MJ Platform Outage History

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MJ Platform had 15 outages in the last 2 years totaling 32h 56m of downtime — averaging 0.6 incidents per month.

There were 15 MJ Platform outages since September 18, 2025 totaling 32h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.mjplatform.com

Minor August 12, 2026

PA Patient Registry - Intermittent Errors

Detected by Pingoru
Aug 12, 2026, 08:10 PM UTC
Resolved
Aug 12, 2026, 10:15 PM UTC
Duration
2h 5m
Affected: Retail
Timeline · 3 updates
  1. identified Aug 12, 2026, 08:10 PM UTC

    We are aware of an issue affecting the Patient Registry in Pennsylvania's ability to validate MMIDs, which may impact check-in and check-out. We will continue to coordinate with the third party to provide an update when their issue has been resolved.

  2. identified Aug 12, 2026, 08:10 PM UTC

    We are aware of an issue affecting the Patient Registry in Pennsylvania's ability to validate MMIDs, which may impact check-in and check-out. We will continue to coordinate with the third party to provide an update when their issue has been resolved.

  3. resolved Aug 12, 2026, 10:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 24, 2026

Reports of intermittent logouts and errors

Detected by Pingoru
Jul 24, 2026, 10:08 PM UTC
Resolved
Jul 24, 2026, 10:26 PM UTC
Duration
17m
Affected: RetailManufacturingCultivation
Timeline · 2 updates
  1. investigating Jul 24, 2026, 10:08 PM UTC

    We are currently investigating an issue that is causing intermittent logouts and errors.

  2. resolved Jul 24, 2026, 10:26 PM UTC

    This incident has been resolved

Read the full incident report →

Notice May 13, 2026

MJ Platform errors while navigating the site

Detected by Pingoru
May 13, 2026, 06:38 PM UTC
Resolved
May 13, 2026, 06:23 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 13, 2026, 06:38 PM UTC

    We identified an issue that caused a brief service interruption. That issue has since been resolved and our systems are fully operational.

Read the full incident report →

Critical December 22, 2025

Unable to login to MJ Platform

Detected by Pingoru
Dec 22, 2025, 06:18 PM UTC
Resolved
Dec 22, 2025, 06:31 PM UTC
Duration
12m
Affected: RetailManufacturingCultivation
Timeline · 4 updates
  1. investigating Dec 22, 2025, 06:18 PM UTC

    We are currently investigating this issue.

  2. identified Dec 22, 2025, 06:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 22, 2025, 06:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 22, 2025, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 18, 2025

Unable to log in to MJ Platform

Detected by Pingoru
Dec 18, 2025, 10:48 PM UTC
Resolved
Dec 18, 2025, 11:13 PM UTC
Duration
24m
Affected: RetailManufacturingCultivation
Timeline · 3 updates
  1. investigating Dec 18, 2025, 10:48 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 18, 2025, 11:04 PM UTC

    The system is running stable again. We continue to monitor the system for errors.

  3. resolved Dec 18, 2025, 11:13 PM UTC

    A third party service was down and appears to be resolved. We will continue to monitor the system.

Read the full incident report →

Critical December 18, 2025

Unable to log in to MJ Platform and slowness around the site

Detected by Pingoru
Dec 18, 2025, 10:33 PM UTC
Resolved
Dec 18, 2025, 10:42 PM UTC
Duration
9m
Affected: RetailManufacturingCultivation
Timeline · 3 updates
  1. investigating Dec 18, 2025, 10:33 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 18, 2025, 10:37 PM UTC

    The system is running stable. We will continue to monitor performance.

  3. resolved Dec 18, 2025, 10:42 PM UTC

    The system is still running stable. We will continue to monitor for further issues.

Read the full incident report →

Critical December 13, 2025

Unable to login

Detected by Pingoru
Dec 13, 2025, 12:06 AM UTC
Resolved
Dec 13, 2025, 02:11 AM UTC
Duration
2h 4m
Affected: RetailManufacturingCultivation
Timeline · 4 updates
  1. investigating Dec 13, 2025, 12:06 AM UTC

    We are currently investigating this issue.

  2. identified Dec 13, 2025, 12:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 13, 2025, 12:58 AM UTC

    The root issue has been identified. We should have the issue resolved and the system restored in approximately 1 hour.

  4. resolved Dec 13, 2025, 02:11 AM UTC

    We have restored the system and MJ Platform is fully operational.

Read the full incident report →

Minor December 12, 2025

Reports of problems searching products

Detected by Pingoru
Dec 12, 2025, 08:51 PM UTC
Resolved
Dec 12, 2025, 09:02 PM UTC
Duration
10m
Affected: RetailManufacturingCultivation
Timeline · 3 updates
  1. identified Dec 12, 2025, 08:51 PM UTC

    We are increasing resources and monitoring the system

  2. monitoring Dec 12, 2025, 08:56 PM UTC

    Searching functionality has been restored. We will continue to monitor the system.

  3. resolved Dec 12, 2025, 09:02 PM UTC

    The system remains stable, we will continue to monitor.

Read the full incident report →

Minor December 5, 2025

Delays while navigating MJ Platform and intermittent trouble logging in

Detected by Pingoru
Dec 05, 2025, 10:40 PM UTC
Resolved
Dec 05, 2025, 11:46 PM UTC
Duration
1h 6m
Affected: RetailManufacturingCultivation
Timeline · 3 updates
  1. investigating Dec 05, 2025, 10:40 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 05, 2025, 11:09 PM UTC

    The system is operating stably, but we will continue to monitor.

  3. resolved Dec 05, 2025, 11:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 19, 2025

Problems logging in

Detected by Pingoru
Nov 19, 2025, 04:30 PM UTC
Resolved
Nov 19, 2025, 05:19 PM UTC
Duration
48m
Affected: RetailManufacturingCultivation
Timeline · 3 updates
  1. investigating Nov 19, 2025, 04:30 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 19, 2025, 04:39 PM UTC

    The system is now allowing logging in. We will continue to monitor the system for further issues.

  3. resolved Nov 19, 2025, 05:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Unable to Check in Patients

Detected by Pingoru
Nov 18, 2025, 11:49 PM UTC
Resolved
Nov 19, 2025, 12:03 AM UTC
Duration
13m
Affected: Retail
Timeline · 3 updates
  1. investigating Nov 18, 2025, 11:49 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 18, 2025, 11:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 19, 2025, 12:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 28, 2025

Errors while logging in or using platform

Detected by Pingoru
Oct 28, 2025, 10:28 PM UTC
Resolved
Oct 28, 2025, 10:34 PM UTC
Duration
5m
Affected: RetailManufacturingCultivation
Timeline · 2 updates
  1. investigating Oct 28, 2025, 10:28 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 28, 2025, 10:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025

Unable to search on products page

Detected by Pingoru
Oct 21, 2025, 07:00 PM UTC
Resolved
Oct 21, 2025, 08:33 PM UTC
Duration
1h 32m
Affected: RetailManufacturingCultivation
Timeline · 3 updates
  1. investigating Oct 21, 2025, 07:00 PM UTC

    We are currently investigating the reports of not being able to search products on the product page

  2. monitoring Oct 21, 2025, 08:12 PM UTC

    We made some changes and searching products is working correctly now. We will continue to monitor to make sure everything remains stable.

  3. resolved Oct 21, 2025, 08:33 PM UTC

    The system remains stable, we will continue to monitor for any changes.

Read the full incident report →

Notice October 20, 2025

Reports of Analytics Not Working

Detected by Pingoru
Oct 20, 2025, 04:35 PM UTC
Resolved
Oct 21, 2025, 04:02 PM UTC
Duration
23h 27m
Affected: RetailManufacturingCultivation
Timeline · 2 updates
  1. identified Oct 20, 2025, 04:35 PM UTC

    Our Data Warehouse provider’s web hosting company is experiencing server issues. We’ll inform you when it’s operational again.

  2. resolved Oct 21, 2025, 04:02 PM UTC

    Analytics services have been restored.

Read the full incident report →

Minor September 18, 2025

Plants not loading on the plants listing page

Detected by Pingoru
Sep 18, 2025, 07:11 PM UTC
Resolved
Sep 18, 2025, 07:27 PM UTC
Duration
15m
Affected: Cultivation
Timeline · 3 updates
  1. identified Sep 18, 2025, 07:11 PM UTC

    We have identified the cause and are working on a fix

  2. monitoring Sep 18, 2025, 07:17 PM UTC

    The fix has been implemented and plants should be loading now.

  3. resolved Sep 18, 2025, 07:27 PM UTC

    This issue with the plants loading has been resolved.

Read the full incident report →