MJ Platform errors while navigating the site
Timeline · 1 update
- resolved May 13, 2026, 06:38 PM UTC
We identified an issue that caused a brief service interruption. That issue has since been resolved and our systems are fully operational.
MJ Platform Outage History
MJ Platform is up right nowMJ Platform had 14 outages in the last 2 years totaling 825h 35m of downtime — averaging 0.6 incidents per month.
There were 14 MJ Platform outages since June 27, 2025 totaling 825h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
Unable to login to MJ Platform
Affected: RetailManufacturingCultivation
Timeline · 4 updates
- investigating Dec 22, 2025, 06:18 PM UTC
We are currently investigating this issue.
- identified Dec 22, 2025, 06:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 22, 2025, 06:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 22, 2025, 06:31 PM UTC
This incident has been resolved.
Unable to log in to MJ Platform
Affected: RetailManufacturingCultivation
Timeline · 3 updates
- investigating Dec 18, 2025, 10:48 PM UTC
We are currently investigating this issue.
- monitoring Dec 18, 2025, 11:04 PM UTC
The system is running stable again. We continue to monitor the system for errors.
- resolved Dec 18, 2025, 11:13 PM UTC
A third party service was down and appears to be resolved. We will continue to monitor the system.
Unable to log in to MJ Platform and slowness around the site
Affected: RetailManufacturingCultivation
Timeline · 3 updates
- investigating Dec 18, 2025, 10:33 PM UTC
We are currently investigating this issue.
- monitoring Dec 18, 2025, 10:37 PM UTC
The system is running stable. We will continue to monitor performance.
- resolved Dec 18, 2025, 10:42 PM UTC
The system is still running stable. We will continue to monitor for further issues.
Unable to login
Affected: RetailManufacturingCultivation
Timeline · 4 updates
- investigating Dec 13, 2025, 12:06 AM UTC
We are currently investigating this issue.
- identified Dec 13, 2025, 12:38 AM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 13, 2025, 12:58 AM UTC
The root issue has been identified. We should have the issue resolved and the system restored in approximately 1 hour.
- resolved Dec 13, 2025, 02:11 AM UTC
We have restored the system and MJ Platform is fully operational.
Reports of problems searching products
Affected: RetailManufacturingCultivation
Timeline · 3 updates
- identified Dec 12, 2025, 08:51 PM UTC
We are increasing resources and monitoring the system
- monitoring Dec 12, 2025, 08:56 PM UTC
Searching functionality has been restored. We will continue to monitor the system.
- resolved Dec 12, 2025, 09:02 PM UTC
The system remains stable, we will continue to monitor.
Delays while navigating MJ Platform and intermittent trouble logging in
Affected: RetailManufacturingCultivation
Timeline · 3 updates
- investigating Dec 05, 2025, 10:40 PM UTC
We are currently investigating this issue.
- monitoring Dec 05, 2025, 11:09 PM UTC
The system is operating stably, but we will continue to monitor.
- resolved Dec 05, 2025, 11:46 PM UTC
This incident has been resolved.
Problems logging in
Affected: RetailManufacturingCultivation
Timeline · 3 updates
- investigating Nov 19, 2025, 04:30 PM UTC
We are currently investigating this issue.
- monitoring Nov 19, 2025, 04:39 PM UTC
The system is now allowing logging in. We will continue to monitor the system for further issues.
- resolved Nov 19, 2025, 05:19 PM UTC
This incident has been resolved.
Unable to Check in Patients
Affected: Retail
Timeline · 3 updates
- investigating Nov 18, 2025, 11:49 PM UTC
We are currently investigating this issue.
- monitoring Nov 18, 2025, 11:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2025, 12:03 AM UTC
This incident has been resolved.
Errors while logging in or using platform
Affected: RetailManufacturingCultivation
Timeline · 2 updates
- investigating Oct 28, 2025, 10:28 PM UTC
We are currently investigating this issue.
- resolved Oct 28, 2025, 10:34 PM UTC
This incident has been resolved.
Unable to search on products page
Affected: RetailManufacturingCultivation
Timeline · 3 updates
- investigating Oct 21, 2025, 07:00 PM UTC
We are currently investigating the reports of not being able to search products on the product page
- monitoring Oct 21, 2025, 08:12 PM UTC
We made some changes and searching products is working correctly now. We will continue to monitor to make sure everything remains stable.
- resolved Oct 21, 2025, 08:33 PM UTC
The system remains stable, we will continue to monitor for any changes.
Reports of Analytics Not Working
Affected: RetailManufacturingCultivation
Timeline · 2 updates
- identified Oct 20, 2025, 04:35 PM UTC
Our Data Warehouse provider’s web hosting company is experiencing server issues. We’ll inform you when it’s operational again.
- resolved Oct 21, 2025, 04:02 PM UTC
Analytics services have been restored.
Plants not loading on the plants listing page
Affected: Cultivation
Timeline · 3 updates
- identified Sep 18, 2025, 07:11 PM UTC
We have identified the cause and are working on a fix
- monitoring Sep 18, 2025, 07:17 PM UTC
The fix has been implemented and plants should be loading now.
- resolved Sep 18, 2025, 07:27 PM UTC
This issue with the plants loading has been resolved.
Patient Registry Issues
Affected: RetailManufacturingCultivation
Timeline · 5 updates
- identified Jun 27, 2025, 03:00 PM UTC
We are aware of ongoing disruptions affecting MJ Freeway operations, linked to technical issues within the Patient Registry. The Patient Registry is now owned and operated by a different provider. We are collaborating closely with the new Patient Registry team to identify the root cause and expedite resolution. We understand the impact this has on your operations and will continuously update you with developments as soon as additional information becomes available. Thank you for your patience and understanding as we work diligently to restore full service functionality. For urgent concerns or questions, please contact our support team.
- identified Jun 27, 2025, 03:00 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 27, 2025, 05:17 PM UTC
The patient registry system appears to be coming back online. We will continue to monitor the situation.
- monitoring Jun 27, 2025, 05:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 30, 2025, 06:03 PM UTC
This incident has been resolved.