MJ Platform Outage History

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Pingoru has recorded 50 incidents for MJ Platform: 16 in the last 12 months and 4 in the last 90 days.

Source: status.mjplatform.com

50incidents recorded
16last 12 months
4last 90 days
44 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking MJ Platform in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202610 of 744 (0%)
June 202600 of 720 (0%)
July 202622 of 744 (0%)
August 202623 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 519 (0%)

Incidents, newest first

Minor August 12, 2026 PA Patient Registry - Intermittent Errors 2h 5m Retail

Started Aug 12, 2026, 08:10 PM UTC· resolved Aug 12, 2026, 10:15 PM UTC

  1. identified Aug 12, 2026, 08:10 PM UTC

    We are aware of an issue affecting the Patient Registry in Pennsylvania's ability to validate MMIDs, which may impact check-in and check-out. We will continue to coordinate with the third party to provide an update when their issue has been resolved.

  2. identified Aug 12, 2026, 08:10 PM UTC

    We are aware of an issue affecting the Patient Registry in Pennsylvania's ability to validate MMIDs, which may impact check-in and check-out. We will continue to coordinate with the third party to provide an update when their issue has been resolved.

  3. resolved Aug 12, 2026, 10:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 24, 2026 Reports of intermittent logouts and errors 17m Retail, Manufacturing, Cultivation

Started Jul 24, 2026, 10:08 PM UTC· resolved Jul 24, 2026, 10:26 PM UTC

  1. investigating Jul 24, 2026, 10:08 PM UTC

    We are currently investigating an issue that is causing intermittent logouts and errors.

  2. resolved Jul 24, 2026, 10:26 PM UTC

    This incident has been resolved

Read the full incident report →

Notice May 13, 2026 MJ Platform errors while navigating the site –

Started May 13, 2026, 06:23 PM UTC· resolved May 13, 2026, 06:23 PM UTC

  1. resolved May 13, 2026, 06:38 PM UTC

    We identified an issue that caused a brief service interruption. That issue has since been resolved and our systems are fully operational.

Read the full incident report →

Critical December 22, 2025 Unable to login to MJ Platform 12m Retail, Manufacturing, Cultivation

Started Dec 22, 2025, 06:18 PM UTC· resolved Dec 22, 2025, 06:31 PM UTC

  1. investigating Dec 22, 2025, 06:18 PM UTC

    We are currently investigating this issue.

  2. identified Dec 22, 2025, 06:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 22, 2025, 06:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 22, 2025, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 18, 2025 Unable to log in to MJ Platform 24m Retail, Manufacturing, Cultivation

Started Dec 18, 2025, 10:48 PM UTC· resolved Dec 18, 2025, 11:13 PM UTC

  1. investigating Dec 18, 2025, 10:48 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 18, 2025, 11:04 PM UTC

    The system is running stable again. We continue to monitor the system for errors.

  3. resolved Dec 18, 2025, 11:13 PM UTC

    A third party service was down and appears to be resolved. We will continue to monitor the system.

Read the full incident report →

Critical December 18, 2025 Unable to log in to MJ Platform and slowness around the site 9m Retail, Manufacturing, Cultivation

Started Dec 18, 2025, 10:33 PM UTC· resolved Dec 18, 2025, 10:42 PM UTC

  1. investigating Dec 18, 2025, 10:33 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 18, 2025, 10:37 PM UTC

    The system is running stable. We will continue to monitor performance.

  3. resolved Dec 18, 2025, 10:42 PM UTC

    The system is still running stable. We will continue to monitor for further issues.

Read the full incident report →

Critical December 13, 2025 Unable to login 2h 4m Retail, Manufacturing, Cultivation

Started Dec 13, 2025, 12:06 AM UTC· resolved Dec 13, 2025, 02:11 AM UTC

  1. investigating Dec 13, 2025, 12:06 AM UTC

    We are currently investigating this issue.

  2. identified Dec 13, 2025, 12:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 13, 2025, 12:58 AM UTC

    The root issue has been identified. We should have the issue resolved and the system restored in approximately 1 hour.

  4. resolved Dec 13, 2025, 02:11 AM UTC

    We have restored the system and MJ Platform is fully operational.

Read the full incident report →

Minor December 12, 2025 Reports of problems searching products 10m Retail, Manufacturing, Cultivation

Started Dec 12, 2025, 08:51 PM UTC· resolved Dec 12, 2025, 09:02 PM UTC

  1. identified Dec 12, 2025, 08:51 PM UTC

    We are increasing resources and monitoring the system

  2. monitoring Dec 12, 2025, 08:56 PM UTC

    Searching functionality has been restored. We will continue to monitor the system.

  3. resolved Dec 12, 2025, 09:02 PM UTC

    The system remains stable, we will continue to monitor.

Read the full incident report →

Minor December 5, 2025 Delays while navigating MJ Platform and intermittent trouble logging in 1h 6m Retail, Manufacturing, Cultivation

Started Dec 05, 2025, 10:40 PM UTC· resolved Dec 05, 2025, 11:46 PM UTC

  1. investigating Dec 05, 2025, 10:40 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 05, 2025, 11:09 PM UTC

    The system is operating stably, but we will continue to monitor.

  3. resolved Dec 05, 2025, 11:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 19, 2025 Problems logging in 48m Retail, Manufacturing, Cultivation

Started Nov 19, 2025, 04:30 PM UTC· resolved Nov 19, 2025, 05:19 PM UTC

  1. investigating Nov 19, 2025, 04:30 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 19, 2025, 04:39 PM UTC

    The system is now allowing logging in. We will continue to monitor the system for further issues.

  3. resolved Nov 19, 2025, 05:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025 Unable to Check in Patients 13m Retail

Started Nov 18, 2025, 11:49 PM UTC· resolved Nov 19, 2025, 12:03 AM UTC

  1. investigating Nov 18, 2025, 11:49 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 18, 2025, 11:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 19, 2025, 12:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 28, 2025 Errors while logging in or using platform 5m Retail, Manufacturing, Cultivation

Started Oct 28, 2025, 10:28 PM UTC· resolved Oct 28, 2025, 10:34 PM UTC

  1. investigating Oct 28, 2025, 10:28 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 28, 2025, 10:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025 Unable to search on products page 1h 32m Retail, Manufacturing, Cultivation

Started Oct 21, 2025, 07:00 PM UTC· resolved Oct 21, 2025, 08:33 PM UTC

  1. investigating Oct 21, 2025, 07:00 PM UTC

    We are currently investigating the reports of not being able to search products on the product page

  2. monitoring Oct 21, 2025, 08:12 PM UTC

    We made some changes and searching products is working correctly now. We will continue to monitor to make sure everything remains stable.

  3. resolved Oct 21, 2025, 08:33 PM UTC

    The system remains stable, we will continue to monitor for any changes.

Read the full incident report →

Notice October 20, 2025 Reports of Analytics Not Working 23h 27m Retail, Manufacturing, Cultivation

Started Oct 20, 2025, 04:35 PM UTC· resolved Oct 21, 2025, 04:02 PM UTC

  1. identified Oct 20, 2025, 04:35 PM UTC

    Our Data Warehouse provider’s web hosting company is experiencing server issues. We’ll inform you when it’s operational again.

  2. resolved Oct 21, 2025, 04:02 PM UTC

    Analytics services have been restored.

Read the full incident report →

Minor September 18, 2025 Plants not loading on the plants listing page 15m Cultivation

Started Sep 18, 2025, 07:11 PM UTC· resolved Sep 18, 2025, 07:27 PM UTC

  1. identified Sep 18, 2025, 07:11 PM UTC

    We have identified the cause and are working on a fix

  2. monitoring Sep 18, 2025, 07:17 PM UTC

    The fix has been implemented and plants should be loading now.

  3. resolved Sep 18, 2025, 07:27 PM UTC

    This issue with the plants loading has been resolved.

Read the full incident report →

Major June 27, 2025 Patient Registry Issues 33d 3h Retail, Manufacturing, Cultivation

Started Jun 27, 2025, 03:00 PM UTC· resolved Jul 30, 2025, 06:03 PM UTC

  1. identified Jun 27, 2025, 03:00 PM UTC

    We are aware of ongoing disruptions affecting MJ Freeway operations, linked to technical issues within the Patient Registry. The Patient Registry is now owned and operated by a different provider. We are collaborating closely with the new Patient Registry team to identify the root cause and expedite resolution. We understand the impact this has on your operations and will continuously update you with developments as soon as additional information becomes available. Thank you for your patience and understanding as we work diligently to restore full service functionality. For urgent concerns or questions, please contact our support team.

  2. identified Jun 27, 2025, 03:00 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 27, 2025, 05:17 PM UTC

    The patient registry system appears to be coming back online. We will continue to monitor the situation.

  4. monitoring Jun 27, 2025, 05:17 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 30, 2025, 06:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 30, 2025 Problems Checking in Patients and Completing Sales in PA 3h Retail

Started May 30, 2025, 07:13 PM UTC· resolved May 30, 2025, 10:14 PM UTC

  1. investigating May 30, 2025, 07:13 PM UTC

    We Are investigating the reports

  2. identified May 30, 2025, 07:17 PM UTC

    The patient registry is down. We are working with the state registry provider for resolution

  3. identified May 30, 2025, 07:19 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 30, 2025, 07:20 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified May 30, 2025, 08:06 PM UTC

    We are still working with the State Registry provider.

  6. identified May 30, 2025, 08:33 PM UTC

    We are continuing to work with the Registry provider. Not all transactions seem to be affected.

  7. resolved May 30, 2025, 10:14 PM UTC

    The Patient Registry is working properly now.

Read the full incident report →

Notice May 8, 2025 Reports of expired Certificates for QZ Tray 17h 57m Retail, Manufacturing, Cultivation

Started May 08, 2025, 09:28 PM UTC· resolved May 09, 2025, 03:26 PM UTC

  1. investigating May 08, 2025, 09:28 PM UTC

    We are currently looking into these reports

  2. investigating May 08, 2025, 09:44 PM UTC

    We currently investigating an issue with QZ Tray that is preventing printing of receipts and labels

  3. identified May 08, 2025, 11:36 PM UTC

    We have found the cause and are working towards implementing the fix.

  4. resolved May 09, 2025, 03:26 PM UTC

    QZ Tray is working properly now.

Read the full incident report →

Critical April 10, 2025 Reports of Errors while logging in and navigating the site 1d 2h Retail, Manufacturing, Cultivation

Started Apr 10, 2025, 05:16 PM UTC· resolved Apr 11, 2025, 07:57 PM UTC

  1. investigating Apr 10, 2025, 05:16 PM UTC

    We are investigating these reports

  2. monitoring Apr 10, 2025, 05:25 PM UTC

    The system is responding properly, we will continue monitoring for further issues

  3. investigating Apr 11, 2025, 06:01 PM UTC

    We investigating reports of errors and general site instability

  4. investigating Apr 11, 2025, 06:13 PM UTC

    The system is running stable now, we will continue to monitor for any issues while we continue troubleshooting a coupon fetch issue

  5. resolved Apr 11, 2025, 07:57 PM UTC

    The system is running stable and coupon fetching is working. We will continue to monitor for further issues.

Read the full incident report →

Critical March 11, 2025 Reports of being unable to log in 5h 2m Retail, Manufacturing, Cultivation

Started Mar 11, 2025, 03:58 PM UTC· resolved Mar 11, 2025, 09:00 PM UTC

  1. investigating Mar 11, 2025, 03:58 PM UTC

    We are currently investigating errors while trying to log in

  2. monitoring Mar 11, 2025, 04:25 PM UTC

    The system appears to be operating correctly and allowing users to log in, but we are still monitoring

  3. resolved Mar 11, 2025, 09:00 PM UTC

    This system is running stable.

Read the full incident report →

Major March 11, 2025 Reports of errors while trying to log in 29m Retail, Manufacturing, Cultivation

Started Mar 11, 2025, 03:22 PM UTC· resolved Mar 11, 2025, 03:51 PM UTC

  1. investigating Mar 11, 2025, 03:22 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 11, 2025, 03:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 11, 2025, 03:36 PM UTC

    The system appears to be working as expected, we will continue to monitor for errors

  4. resolved Mar 11, 2025, 03:51 PM UTC

    The errors have subsided, and the system is operational. We will continue to monitor for any further errors.

Read the full incident report →

Minor February 28, 2025 PA Registry Service Provider errors when checking in patients 2h 23m Retail

Started Feb 28, 2025, 04:39 PM UTC· resolved Feb 28, 2025, 07:02 PM UTC

  1. identified Feb 28, 2025, 04:39 PM UTC

    We have a high priority ticket created with the Registry Service Provider for the state of Pennsylvania. We will continue to post updates as we get more information.

  2. resolved Feb 28, 2025, 07:02 PM UTC

    The Registry Service in Pennsylvania should be working properly now.

Read the full incident report →

Notice January 31, 2025 Reports of errors and issues logging in. 33m Retail, Manufacturing, Cultivation

Started Jan 31, 2025, 03:28 PM UTC· resolved Jan 31, 2025, 04:01 PM UTC

  1. investigating Jan 31, 2025, 03:28 PM UTC

    We are currently investigating reports of errors and problems logging in.

  2. monitoring Jan 31, 2025, 03:44 PM UTC

    The system appears to be functioning normally. We are currently monitoring for any potential errors.

  3. resolved Jan 31, 2025, 04:01 PM UTC

    The system is running normally, we will still continue to monitor for any further issues.

Read the full incident report →

Notice January 29, 2025 Reports of slowness 20m Retail, Manufacturing, Cultivation

Started Jan 29, 2025, 06:49 PM UTC· resolved Jan 29, 2025, 07:10 PM UTC

  1. investigating Jan 29, 2025, 06:49 PM UTC

    We have reports of slowness and we are looking into it now

  2. resolved Jan 29, 2025, 07:10 PM UTC

    MJ Platform should be running at normal speed now. We will continue to monitor for any further issues.

Read the full incident report →

Minor January 3, 2025 Reports of errors while navigating the site 17m Retail, Manufacturing, Cultivation

Started Jan 03, 2025, 12:37 AM UTC· resolved Jan 03, 2025, 12:55 AM UTC

  1. investigating Jan 03, 2025, 12:37 AM UTC

    We are currently investigating this issue.

  2. monitoring Jan 03, 2025, 12:46 AM UTC

    The system is stable. We are monitoring the system for any further issues

  3. resolved Jan 03, 2025, 12:55 AM UTC

    This incident has been resolved.

Read the full incident report →