Mixmax Outage History

Mixmax is up right now

Mixmax had 17 outages in the last 2 years totaling 88h 19m of downtime — averaging 0.7 incidents per month.

There were 17 Mixmax outages since July 2, 2024 totaling 88h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mixmax.com

Major June 29, 2026

Entitlement checking issues - impact across all functionality

Detected by Pingoru
Jun 29, 2026, 01:57 PM UTC
Resolved
Jun 29, 2026, 04:51 PM UTC
Duration
2h 53m
Affected: Sending emails in Gmail/InboxWeb appAPIRulesSidebar
Timeline · 6 updates
  1. identified Jun 29, 2026, 01:57 PM UTC

    Some users are experiencing issues getting access to the features they are subscribed for -- their accounts behaving as free user accounts. We have identified the cause and we're delivering a fix.

  2. identified Jun 29, 2026, 02:02 PM UTC

    The fix has been delivered and the system is recovering. We're continuing active monitoring of the problem.

  3. identified Jun 29, 2026, 02:27 PM UTC

    The applied fix was not effective. We're continuing to research the problem.

  4. monitoring Jun 29, 2026, 03:11 PM UTC

    A new fix is improving the situation. We're continuing to actively monitor the issue.

  5. monitoring Jun 29, 2026, 04:04 PM UTC

    System is back to normal operation.

  6. resolved Jun 29, 2026, 04:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 11, 2026

Sending emails with Mixmax may result in delays or failures. Sending via Sequences are not affected.

Detected by Pingoru
Mar 11, 2026, 08:42 PM UTC
Resolved
Mar 11, 2026, 09:08 PM UTC
Duration
26m
Affected: Sending emails in Gmail/InboxWeb app
Timeline · 7 updates
  1. investigating Mar 11, 2026, 08:42 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 11, 2026, 08:46 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 11, 2026, 08:47 PM UTC

    When sending through Gmail, a workaround is to disable the Mixmax Chrome extension until this issue is resolved. For Outlook, there is an option to not send with Mixmax.

  4. identified Mar 11, 2026, 09:03 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 11, 2026, 09:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 11, 2026, 09:08 PM UTC

    This incident has been resolved.

  7. postmortem Mar 11, 2026, 09:18 PM UTC

    On March 11th, at ~8 PM UTC \(1 PM PDT\), we began experiencing delays in emails sent through Gmail due to server congestion. The issue was resolved at ~9:05 PM UTC \(2:05 PM PDT\) after we addressed the server constraints. While there were delays in email delivery, all emails were successfully sent, as confirmed by checking the sent folder. For further assistance, please contact Mixmax support at [[email protected]](mailto:[email protected]).

Read the full incident report →

Major February 11, 2026

The Sequences dashboard is not loading and sending may be delayed.

Detected by Pingoru
Feb 11, 2026, 04:09 PM UTC
Resolved
Feb 11, 2026, 06:47 PM UTC
Duration
2h 38m
Affected: Web app
Timeline · 5 updates
  1. investigating Feb 11, 2026, 04:09 PM UTC

    We are currently investigating this issue.

  2. identified Feb 11, 2026, 04:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 11, 2026, 05:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 11, 2026, 05:16 PM UTC

    We are actively monitoring the results of the implemented fix. While sequences are being successfully sent, please note that statistics, tracking information, and other analytics data might experience some delays in processing and reporting.

  5. resolved Feb 11, 2026, 06:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 5, 2025

Email enhancements added to Templates and Sequences are missing.

Detected by Pingoru
Nov 05, 2025, 06:16 PM UTC
Resolved
Nov 05, 2025, 06:51 PM UTC
Duration
35m
Affected: Web app
Timeline · 6 updates
  1. investigating Nov 05, 2025, 06:16 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 05, 2025, 06:18 PM UTC

    Affected email enhancements include Link Previews, Share Availability, CTA Buttons, etc.

  3. identified Nov 05, 2025, 06:36 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 05, 2025, 06:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 05, 2025, 06:51 PM UTC

    This incident has been resolved.

  6. postmortem Nov 05, 2025, 06:51 PM UTC

    **Incident Summary:** On November 5, 2025, a software update introduced a bug that prevented email enhancements from being saved in Templates and Sequences. We rolled back the update, which resolved the issue. **Timeline:** * 5:00 AM PST: A problematic update has been released. * 10:35 AM PST: Update rolled back. Outage duration: ~5 hours. **Impact:** Users who tried to save Templates or Sequences with email enhancements \(such as Preview Links, Share Availability, CTA Buttons, Polls, etc.\) between 5:00 AM and 10:35 AM PST lost their changes. Templates or Sequences with email enhancements saved outside this timeframe or without enhancements were not affected. If you need further assistance, please reach out to support at [[email protected]](mailto:[email protected]). Thank you for your understanding.

Read the full incident report →

Major October 29, 2025

We’re aware of a widespread Microsoft Azure outage that may be affecting Mixmax functionality for Outlook users. Our team is monitoring the situation and working to minimize any impact.

Detected by Pingoru
Oct 29, 2025, 06:00 PM UTC
Resolved
Oct 29, 2025, 09:18 PM UTC
Duration
3h 17m
Affected: Web app
Timeline · 3 updates
  1. investigating Oct 29, 2025, 06:00 PM UTC

    We are currently investigating this issue.

  2. identified Oct 29, 2025, 06:03 PM UTC

    The ongoing Microsoft Azure outage is impacting Mixmax functionality for Outlook users. Our team is closely monitoring the situation and working to minimize any adverse effects.

  3. resolved Oct 29, 2025, 09:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

The dashboard is either slow or not loading. Emails sent with Mixmax may be delayed or fail to send.

Detected by Pingoru
Oct 20, 2025, 02:03 PM UTC
Resolved
Oct 20, 2025, 11:42 PM UTC
Duration
9h 38m
Affected: Web app
Timeline · 8 updates
  1. investigating Oct 20, 2025, 02:03 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 20, 2025, 02:17 PM UTC

    Our service is currently unavailable due to an outage with Amazon AWS. We are working diligently to resolve this issue as quickly as possible. Thank you for your patience.

  3. investigating Oct 20, 2025, 02:18 PM UTC

    Our service is currently unavailable due to an outage with Amazon AWS. We are working diligently to resolve this issue as quickly as possible. Thank you for your patience.

  4. investigating Oct 20, 2025, 06:22 PM UTC

    Our service is currently unavailable due to an outage with Amazon AWS. Sending emails with Mixmax is temporarily disabled to not impact sending emails through Gmail. We are working diligently to resolve this issue as quickly as possible. Thank you for your patience.

  5. investigating Oct 20, 2025, 06:57 PM UTC

    Our service is currently unavailable due to the ongoing widespread outage with Amazon AWS. Mixmax sending is temporarily turned off so that emails you send in Gmail continue to deliver normally. We are monitoring the situation with AWS and working diligently to resolve. Thanks for your patience.

  6. identified Oct 20, 2025, 09:25 PM UTC

    We have resumed our services as our connectivity to AWS services has continued to improve.

  7. monitoring Oct 20, 2025, 10:50 PM UTC

    All features are functional and delayed emails are being sent while we monitor our systems.

  8. resolved Oct 20, 2025, 11:42 PM UTC

    The systems are stable. Delayed Sequences will keep sending, and Salesforce updates are in the queue, with syncing continuing to be processed over the next 24 hours. For any concerns, contact [email protected].

Read the full incident report →

Critical October 14, 2025

The Mixmax dashboard is slow or not loading. Some features, like Sequences, may also not be working as expected.

Detected by Pingoru
Oct 14, 2025, 06:53 PM UTC
Resolved
Oct 14, 2025, 08:46 PM UTC
Duration
1h 53m
Affected: Web app
Timeline · 3 updates
  1. investigating Oct 14, 2025, 06:53 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 14, 2025, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 14, 2025, 08:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2025

Link previews are temporarily missing images, but links and preview text still work.

Detected by Pingoru
Sep 08, 2025, 04:29 PM UTC
Resolved
Sep 10, 2025, 11:20 AM UTC
Duration
1d 18h
Affected: Web app
Timeline · 4 updates
  1. investigating Sep 08, 2025, 04:29 PM UTC

    We are currently investigating this issue.

  2. identified Sep 08, 2025, 04:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 10, 2025, 11:19 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Sep 10, 2025, 11:20 AM UTC

    Issue has been resolved.

Read the full incident report →

Minor July 1, 2025

Email tracking is either delayed or not getting captured.

Detected by Pingoru
Jul 01, 2025, 10:04 PM UTC
Resolved
Jul 01, 2025, 10:36 PM UTC
Duration
31m
Affected: Sending emails in Gmail/Inbox
Timeline · 4 updates
  1. investigating Jul 01, 2025, 10:04 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 01, 2025, 10:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2025, 10:36 PM UTC

    This incident has been resolved.

  4. postmortem Jul 02, 2025, 03:30 PM UTC

    Between 8:25 a.m. PDT and 3:05 p.m. PDT on July 1, 2025, a regression introduced in a recent software release caused our email tracking system to stop functioning. As a result, any email opens during this period was not tracked. Email open events during the outage window were not recorded, and this data cannot be recovered. All other features remained operational, and no other data was affected. Our team identified the issue and rolled back an update that caused it by 3:05 p.m. PDT on July 1, restoring full email tracking functionality. For further questions or concerns, reach out to our support team at [[email protected]](mailto:[email protected]).

Read the full incident report →

Major June 20, 2025

The webapp is either slow or not loading.

Detected by Pingoru
Jun 20, 2025, 03:30 PM UTC
Resolved
Jun 20, 2025, 06:41 PM UTC
Duration
3h 10m
Affected: Web app
Timeline · 4 updates
  1. identified Jun 20, 2025, 03:30 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 20, 2025, 03:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 20, 2025, 05:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 20, 2025, 06:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 13, 2024

Sequences may be delayed.

Detected by Pingoru
Sep 13, 2024, 04:19 PM UTC
Resolved
Sep 13, 2024, 04:47 PM UTC
Duration
28m
Affected: Web app
Timeline · 4 updates
  1. investigating Sep 13, 2024, 04:19 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 13, 2024, 04:32 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 13, 2024, 04:41 PM UTC

    The issue has been identified due to a service disruption with Google's API. The issue seems to have recovered; however, we continue to monitor the situation.

  4. resolved Sep 13, 2024, 04:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 12, 2024

The Mixmax webapp (app.mixmax.com) may be slow or unavailable. (False Alarm)

Detected by Pingoru
Aug 12, 2024, 02:22 PM UTC
Resolved
Aug 12, 2024, 04:00 PM UTC
Duration
1h 37m
Affected: Web app
Timeline · 3 updates
  1. investigating Aug 12, 2024, 02:22 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 12, 2024, 02:25 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 12, 2024, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 8, 2024

Some users may experience email bounces due to a Gmail service degradation.

Detected by Pingoru
Aug 08, 2024, 08:29 PM UTC
Resolved
Aug 09, 2024, 11:15 AM UTC
Duration
14h 45m
Affected: Sending emails in Gmail/Inbox
Timeline · 4 updates
  1. investigating Aug 08, 2024, 08:29 PM UTC

    We are currently investigating this issue.

  2. identified Aug 08, 2024, 08:55 PM UTC

    The issue has been identified to be related to https://www.google.com/appsstatus/dashboard/incidents/G4vfJGa9LyWQjK4hiiHA.

  3. monitoring Aug 08, 2024, 11:48 PM UTC

    Google has implemented a fix, and we are monitoring the results. https://www.google.com/appsstatus/dashboard/incidents/G4vfJGa9LyWQjK4hiiHA

  4. resolved Aug 09, 2024, 11:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 31, 2024

The dashboard may be slow, some features may fail to load, emails may fail sending with Mixmax extension enabled.

Detected by Pingoru
Jul 31, 2024, 05:13 PM UTC
Resolved
Jul 31, 2024, 06:24 PM UTC
Duration
1h 11m
Affected: Web app
Timeline · 3 updates
  1. investigating Jul 31, 2024, 05:13 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 31, 2024, 06:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 31, 2024, 06:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 2, 2024

The application is slow or not loading.

Detected by Pingoru
Jul 02, 2024, 03:09 PM UTC
Resolved
Jul 02, 2024, 05:28 PM UTC
Duration
2h 19m
Affected: Sending emails in Gmail/InboxWeb app
Timeline · 5 updates
  1. investigating Jul 02, 2024, 03:09 PM UTC

    We are currently investigating this issue.

  2. identified Jul 02, 2024, 03:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 02, 2024, 04:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 02, 2024, 04:00 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 02, 2024, 05:28 PM UTC

    This incident has been resolved.

Read the full incident report →