Mixmax incident

Email tracking is either delayed or not getting captured.

Minor Resolved View vendor source →

Mixmax experienced a minor incident on July 1, 2025 affecting Sending emails in Gmail/Inbox, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 10:04 PM UTC
Resolved
Jul 01, 2025, 10:36 PM UTC
Duration
31m
Detected by Pingoru
Jul 01, 2025, 10:04 PM UTC

Affected components

Sending emails in Gmail/Inbox

Update timeline

  1. investigating Jul 01, 2025, 10:04 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 01, 2025, 10:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2025, 10:36 PM UTC

    This incident has been resolved.

  4. postmortem Jul 02, 2025, 03:30 PM UTC

    Between 8:25 a.m. PDT and 3:05 p.m. PDT on July 1, 2025, a regression introduced in a recent software release caused our email tracking system to stop functioning. As a result, any email opens during this period was not tracked. Email open events during the outage window were not recorded, and this data cannot be recovered. All other features remained operational, and no other data was affected. Our team identified the issue and rolled back an update that caused it by 3:05 p.m. PDT on July 1, restoring full email tracking functionality. For further questions or concerns, reach out to our support team at [[email protected]](mailto:[email protected]).