Email enhancements added to Templates and Sequences are missing.

Update timeline

1. investigating Nov 05, 2025, 06:16 PM UTC

   We are currently investigating this issue.

2. investigating Nov 05, 2025, 06:18 PM UTC

   Affected email enhancements include Link Previews, Share Availability, CTA Buttons, etc.

3. identified Nov 05, 2025, 06:36 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Nov 05, 2025, 06:41 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Nov 05, 2025, 06:51 PM UTC

   This incident has been resolved.

6. postmortem Nov 05, 2025, 06:51 PM UTC

   **Incident Summary:** On November 5, 2025, a software update introduced a bug that prevented email enhancements from being saved in Templates and Sequences. We rolled back the update, which resolved the issue. **Timeline:** * 5:00 AM PST: A problematic update has been released. * 10:35 AM PST: Update rolled back. Outage duration: ~5 hours. **Impact:** Users who tried to save Templates or Sequences with email enhancements \(such as Preview Links, Share Availability, CTA Buttons, Polls, etc.\) between 5:00 AM and 10:35 AM PST lost their changes. Templates or Sequences with email enhancements saved outside this timeframe or without enhancements were not affected. If you need further assistance, please reach out to support at [[email protected]](mailto:[email protected]). Thank you for your understanding.