Mixmax incident

Entitlement checking issues - impact across all functionality

Major Resolved View vendor source →

Mixmax experienced a major incident on June 29, 2026 affecting Sending emails in Gmail/Inbox and Web app and 1 more component, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 01:57 PM UTC
Resolved
Jun 29, 2026, 04:51 PM UTC
Duration
2h 53m
Detected by Pingoru
Jun 29, 2026, 01:57 PM UTC

Affected components

Sending emails in Gmail/InboxWeb appAPIRulesSidebar

Update timeline

  1. identified Jun 29, 2026, 01:57 PM UTC

    Some users are experiencing issues getting access to the features they are subscribed for -- their accounts behaving as free user accounts. We have identified the cause and we're delivering a fix.

  2. identified Jun 29, 2026, 02:02 PM UTC

    The fix has been delivered and the system is recovering. We're continuing active monitoring of the problem.

  3. identified Jun 29, 2026, 02:27 PM UTC

    The applied fix was not effective. We're continuing to research the problem.

  4. monitoring Jun 29, 2026, 03:11 PM UTC

    A new fix is improving the situation. We're continuing to actively monitor the issue.

  5. monitoring Jun 29, 2026, 04:04 PM UTC

    System is back to normal operation.

  6. resolved Jun 29, 2026, 04:51 PM UTC

    This incident has been resolved.