Mixmax incident

The dashboard is either slow or not loading. Emails sent with Mixmax may be delayed or fail to send.

Critical Resolved View vendor source →

Mixmax experienced a critical incident on October 20, 2025 affecting Web app, lasting 9h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:03 PM UTC
Resolved
Oct 20, 2025, 11:42 PM UTC
Duration
9h 38m
Detected by Pingoru
Oct 20, 2025, 02:03 PM UTC

Affected components

Web app

Update timeline

  1. investigating Oct 20, 2025, 02:03 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 20, 2025, 02:17 PM UTC

    Our service is currently unavailable due to an outage with Amazon AWS. We are working diligently to resolve this issue as quickly as possible. Thank you for your patience.

  3. investigating Oct 20, 2025, 02:18 PM UTC

    Our service is currently unavailable due to an outage with Amazon AWS. We are working diligently to resolve this issue as quickly as possible. Thank you for your patience.

  4. investigating Oct 20, 2025, 06:22 PM UTC

    Our service is currently unavailable due to an outage with Amazon AWS. Sending emails with Mixmax is temporarily disabled to not impact sending emails through Gmail. We are working diligently to resolve this issue as quickly as possible. Thank you for your patience.

  5. investigating Oct 20, 2025, 06:57 PM UTC

    Our service is currently unavailable due to the ongoing widespread outage with Amazon AWS. Mixmax sending is temporarily turned off so that emails you send in Gmail continue to deliver normally. We are monitoring the situation with AWS and working diligently to resolve. Thanks for your patience.

  6. identified Oct 20, 2025, 09:25 PM UTC

    We have resumed our services as our connectivity to AWS services has continued to improve.

  7. monitoring Oct 20, 2025, 10:50 PM UTC

    All features are functional and delayed emails are being sent while we monitor our systems.

  8. resolved Oct 20, 2025, 11:42 PM UTC

    The systems are stable. Delayed Sequences will keep sending, and Salesforce updates are in the queue, with syncing continuing to be processed over the next 24 hours. For any concerns, contact [email protected].