MIT IS&T had 36 outages in the last 2 years totaling 2254h 21m of downtime — averaging 1.5 incidents per month.
There were 36 MIT IS&T outages since January 9, 2025 totaling 2254h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
All circuits connecting OC1 to MITnet are down due to a currently unknown issue affecting the provider's service. A ticket has been opened with the vendor who is currently investigating the issue. Updates will be provided as they are received.
This incident has been resolved.
IS&T is investigating an issue affecting outgoing.mit.edu. Applications and services that rely on outgoing.mit.edu for outbound email delivery may be unable to send email at this time. We are actively working to restore service and will post updates as they become available.
IS&T has deployed a work-around, and we believe that outgoing.mit.edu is fully functional.
This incident has been resolved.
IS&T has received reports that users are unable to successfully place calls to the emergency number 100 from campus phones. If you need emergency assistance, please dial 911 or call MIT Police at 617-253-1212. All other telephone services are operating normally at this time.
We are continuing to investigate the issue. At this time, we believe it is also affecting 911 calls placed from campus phones. If you need emergency assistance, please dial 911 from your mobile phone or call MIT Police at 617-253-1212. All other telephone services are operating normally at this time.
A fix has been implemented by the vendor handling emergency call routing and we are monitoring the results.
This incident has been resolved.
MIT has received reports of some users being unable to connect to the MIT SECURE wireless network. IS&T is currently investigating the issue. We will provide updates as more information becomes available.
Connection to the MIT Secure network has been restored. Contact the service desk if you have difficulty connecting to the network.
This incident has been resolved.
We are aware of a nationwide security incident involving Canvas and are actively monitoring updates from Instructure while assessing any potential impact to our environment. This incident originates with the vendor and is affecting multiple institutions; it is not the result of an issue within our local systems. Canvas remains available and operational for users. We are continuing to review information from the vendor and will share updates as more details become available, including any recommended actions or guidance.
Due to a nationwide security incident involving Canvas that is affecting multiple institutions, Canvas is currently unavailable. The issue originates with the vendor and is not the result of an issue within MIT’s local systems. We are actively monitoring updates and will share additional information as it becomes available.
Canvas access has been restored and classes may resume normal use of the platform. We will continue to monitor the situation and coordinate with the vendor regarding the ongoing security incident.
Canvas is operational. We continue to monitor the ongoing security incident involving Canvas and its vendor, Instructure. At this time, we do not have information indicating that MIT data has been publicly released; however, our review and coordination with the vendor remain ongoing. Additional updates can be found at: https://ist.mit.edu/canvasupdate
Partial System Outage
This incident has been resolved.
IS&T is currently investigating reports of degraded network performance affecting AFS on Athena and Moira, including the web-based Moira interface. Users may experience slower response times, intermittent delays, or client timeouts. We will provide updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Connectivity between MITnet and Haystack (Buildings OC21, OC24, OC25, OC26) is currently down due to fiber/optical circuit issues. IS&T has engaged MIT-LL to further investigate optical network.
Connectivity to the building networks (Wi-Fi, VoIP, Internet) is restored, but full recovery of all Haystack circuits is still in progress.
This incident has been resolved.
Some users may experience problems accessing Microsoft 365 services that require multi-factor authentication. We are investigating and will provide updates as more information becomes available. https://x.com/MSFT365Status
Microsoft 365 MFA services are operating, and authentication attempts should now be successful.
This incident has been resolved.
Authentication issues with Duo are currently affecting access to Microsoft services such as Outlook. Users may be unable to sign in. Status updates: https://status.duo.com/
The gateway issue with Duo authentication has been resolved and we are monitoring. The phone authentication issue is still being investigated by Duo. https://status.duo.com/
This incident has been resolved.
The network is down in several FSILG locations. This is due to a cut fiber optic cable in Boston. The fiber vendor is currently working on restoring the circuits. At this time we do not have an ETA on the repair but IS&T will continue to monitor and update as the situation progresses. Affected Houses ET - ZBT - PIKA - CP - XF - PKT - DTD - PLP - ND
The fiber vendor completed repairs on the damaged cable and network was restored to all effected FSILG locations just before 5:30 am today. If you continue to experience any network related issues in the FSILG locations listed, please contact the Service Desk at 617-253-1101 or [email protected]
We are receiving widespread complaints across campus regarding slow wireless connections. IS&T is investigating and we will provide updates as available.
IS&T has identified the issue impacting wireless performance and has resolved it.
IS&T is investigating a cloud hosting outage that is affecting our production server environments. Examples of sites that are affected (student.mit.edu, atlas.mit.edu, rolesapp.mit.edu, ist.mit.edu). As we receive more information on recovery, we will update this incident with appropriate information.
A fix was implemented for MIT's cloud hosting service. Services are back up and running. IS&T is monitoring the health of all services overnight.
This incident has been resolved.
Microsoft is reporting a degradation in some M365 services, including Exchange Online, Microsoft Purview, and Microsoft Defender. Microsoft will publish updates to X at https://x.com/MSFT365Status/status/2014422298506285161?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Etweet.
Microsoft has identified the issue and is applying a fix.
Microsoft has resolved the issue.
We are currently experiencing unplanned downtime affecting SAP services. The following systems are impacted: SAPGUI, Atlas, SAP Mobile (Facilities), and NetWeaver. IS&T and SAP are actively investigating and working to restore service.
Full connectivity has been restored; both primary and backup connections have been successfully patched. Users can now access SAP systems without limitation. Batch processes and data warehouse refresh are currently underway. We will update when these activities have concluded.
This incident is resolved. All systems are online and all data is restored. If you encounter any issues, please contact [email protected]
Last night's Data Warehouse loads did not run as expected. We are refreshing data this morning, and expect completion by early afternoon. At this time the data is static as of yesterday.
Data Warehouse loads have completed and all tables should be current with expected schedules.
Early this morning around 3:15am EST, a major AWS outage affected many global services, including several used by MIT such as Canvas, Slack, Zoom and the MIT Atlas app. AWS services are now largely restored as of 5:20am EST, systems are operating normally again. IS&T will continue to monitor the situation.
We're aware that several services continue to be affected by the recent Amazon Web Services (AWS) outage. Impacted services include Canvas, Panopto, Zoom, and Qualtrics. For current status updates, visit: - Amazon Web Services (AWS): https://health.aws.amazon.com/health/status - Canvas: https://status.instructure.com/incidents/rvd23ht9ht9k - Panopto Status: https://status.io/pages/57c1fd57097aa14d7f0021cd - Zoom Status: https://www.zoomstatus.com - Qualtrics Status: https://status.qualtrics.com IS&T continues to monitor the situation and will share updates as they become available.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
IS&T has received reports of intermittent network connectivity issues which are affecting access to some services. We're currently investigating and will post an update once we have more information.
A connectivity event was caused by router issues with Internet2. This event impacted not only MIT, but other Internet2 university participants. Internet2 has corrected the issue and is investigating the root cause. MIT is monitoring Internet2.
This incident has been resolved.
IS&T is investigating an issue with the IS&T Knowledge Base at https://kb.mit.edu. We will provide updates as the service is restored.
The issue has been identified and a fix is being implemented.
The IS&T Knowledge Base base been restored with client access limited to MIT networks.
The Confluence Knowledge Base has been restored and a vulnerability was identified. IS&T has addressed this and enhanced the security of the Knowledge Base by placing it behind the MIT network firewalls.
This incident has been resolved.
IS&T has identified an issue with Touchstone authentication impacting Global Protect, Atlas, Alumni as well as other services.
IS&T has resolved the issue impacting Touchstone. If you encounter further authentication difficulties, please contact the Service Desk at 617-253-1101 or [email protected].
IS&T has identified an issue with Touchstone authentication impacting Global Protect, Atlas, Alumni as well as other services.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The eShip@Global system is currently down due to an unforeseen technical issue. The vendor is working to get the eShip system back up as soon as possible. If your shipment is urgent and you need to ship outside of eShip, please still consult with Export Control ([email protected]) for all international shipments and Environmental, Health and Safety (EHS) department ([email protected]) for all research material shipments.
The incident affecting the eShip@Global system is resolved, and the service has resumed normal operations.
Intermittent issues are occurring with logins through the SAP Concur website and SAP Concur mobile app. Affected users may receive an error when attempting to log in. The Concur Incident Response Team (IRT) is currently investigating and will provide an update. Current operating status can be found on open.concur.com.
The IRT have verified that service performance is stable.
This is a notification that Balances data in the Data Warehouse is in the process of refreshing with the new FYE periods, but it is taking longer than usual to load. FYE processing was performed yesterday, however the refresh of the new fiscal year and closing periods has not completed. IS&T is investigating further to determine when this will be complete.
The data warehouse balances data has been successfully processed and is now available.
We are continuing to monitor the processing and expect business as usual.
This incident has been resolved.
IS&T staff are currently investigating an issue with the Spectrum Protect (TSM) server oc11-bk-ent-1.
We are continuing to investigate this issue.
IS&T staff have identified the problem with oc11-bk-ent-1, and are working on implementing a solution, but that will take some time. Right now new connections to oc11-bk-ent-1 are disabled, and most existing connections were killed. All data that was already backed up remains intact on the server, and wil lbe accessible once this problem has been resolved. We will post another update at around 1pm
We are continuing to work on the problem, and hope to make the server available again by 6pm today.
This server is again available for backups and restores, though we are continuing to monitor it.
This incident has been resolved.