Mintra Outage History

Started Oct 22, 2026, 09:43 AM UTC· resolved Oct 26, 2026, 03:32 PM UTC

1. identified Oct 22, 2026, 09:43 AM UTC

   Following the identification of a PHP vulnerability, we have taken the precautionary measure of temporarily taking the TrainingPortal shop offline while we carry out a comprehensive security review and upgrade the PHP version to ensure the platform remains secure. As a result, B2C customers accessing the TrainingPortal shop are currently being redirected to a generic landing page until the security checks are complete. At this stage, no security breaches have been identified. Our monitoring systems remain in place, and we are continuing to investigate and implement the necessary security measures before restoring access to the shop. The PHP upgrade and associated security checks are expected to be completed shortly. We will restore the public shop as soon as the necessary checks have been completed and we are confident it is safe to bring it back online. Please note that this issue is limited to the public shop on trainingportal.com. Protecting our customers and their data is our highest priority, and we will not compromise on security. We appreciate your understanding while we take these precautionary steps to ensure the continued safety of our platform.

2. monitoring Oct 22, 2026, 01:40 PM UTC

   This was patched and secured today at 11:00 UK Time. The TrainingPortal home web page was re-enabled at the same time for individual purchases. We have also investigated all logs from when the vulnerability was made public and validated that at no point anyone tried to exploit our application.

3. resolved Oct 26, 2026, 03:32 PM UTC

   This incident has been resolved.

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Started Sep 15, 2026, 06:18 AM UTC· resolved Sep 16, 2026, 12:31 AM UTC

1. investigating Sep 15, 2026, 06:18 AM UTC

   We are currently experiencing a temporary issue affecting the availability of Virtual ECDIS/Practice for type-specific ECDIS courses. Our teams are aware and are currently investigating this.

2. identified Sep 15, 2026, 09:17 AM UTC

   Our team has identified the issue, and practical questions have now been disabled for all Type-Specific ECDIS courses while we work on a resolution.

3. resolved Sep 16, 2026, 12:31 AM UTC

   This incident has been resolved.

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Started Sep 04, 2026, 11:15 AM UTC· resolved Sep 05, 2026, 08:34 AM UTC

1. identified Sep 04, 2026, 11:15 AM UTC

   We are aware of some delays for customers who use portal automations. This may impact automatic enrolments of courses for users for customers using this functionality. This is expected to clear and progress throughout the next 24 to 48 hours.

2. resolved Sep 05, 2026, 08:34 AM UTC

   This incident has been resolved.

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Started Aug 20, 2026, 03:23 PM UTC· resolved Aug 25, 2026, 03:01 PM UTC

1. investigating Aug 20, 2026, 03:23 PM UTC

   We are currently experiencing delays with some exam images for our webcam proctored courses. You may experience a delay in receiving your certificate for these specific proctored courses while this is being resolved. Standard / Non-Proctored courses are unaffected.

2. resolved Aug 25, 2026, 03:01 PM UTC

   This incident has been resolved.

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Started Aug 05, 2026, 08:18 AM UTC· resolved Aug 05, 2026, 10:17 AM UTC

1. investigating Aug 05, 2026, 08:18 AM UTC

   We are currently experiencing a temporary issue affecting the availability of the MYCERT platform. We are investigating this issue.

2. resolved Aug 05, 2026, 10:17 AM UTC

   This incident has been resolved.

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Started Jul 02, 2026, 06:48 AM UTC· resolved Jul 02, 2026, 07:42 AM UTC

1. investigating Jul 02, 2026, 06:48 AM UTC

   We are aware that Trainingportal is experiencing performance issues and will show "An error occurred. Contact Administrator" or {"code": InternalServerError", "message" : "Unexpected error happened"} during login for some users. This is being reviewed as a priority.

2. resolved Jul 02, 2026, 07:42 AM UTC

   This incident has been resolved.

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Started May 26, 2026, 12:14 PM UTC· resolved May 26, 2026, 02:46 PM UTC

1. investigating May 26, 2026, 12:14 PM UTC

   We are aware that Trainingportal is experiencing performance issues and will occasionally show 504 and 502 error messages. This is being reviewed as a priority.

2. monitoring May 26, 2026, 12:40 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 26, 2026, 02:46 PM UTC

   This incident has been resolved.

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Started May 25, 2026, 07:27 AM UTC· resolved May 25, 2026, 03:43 PM UTC

1. identified May 25, 2026, 07:27 AM UTC

   As part of migrating CouchDB instances. Trainingportal Offline remote sites operating fully offline will sync later in the day. Trainingportal Offline Sites will sync as normal. TPOS may still be used as normal on board a remote site. We expect synchronisations to take place later today and be fully synced by tomorrow (Tuesday).

2. identified May 25, 2026, 03:42 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved May 25, 2026, 03:43 PM UTC

   This incident has been resolved.

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Started Apr 13, 2026, 09:03 AM UTC· resolved Apr 13, 2026, 10:09 AM UTC

1. investigating Apr 13, 2026, 09:03 AM UTC

   The system is currently performing slower than expected. This is currently being investigated.

2. monitoring Apr 13, 2026, 10:01 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 13, 2026, 10:09 AM UTC

   This incident has been resolved.

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Started Mar 11, 2026, 03:51 PM UTC· resolved Mar 11, 2026, 05:36 PM UTC

1. investigating Mar 11, 2026, 03:51 PM UTC

   We are currently investigating this issue.

2. resolved Mar 11, 2026, 05:36 PM UTC

   This incident has been resolved.

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Started Mar 02, 2026, 01:29 PM UTC· resolved Mar 02, 2026, 02:30 PM UTC

1. investigating Mar 02, 2026, 01:29 PM UTC

   We are currently investigating the issue.

2. monitoring Mar 02, 2026, 01:57 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 02, 2026, 02:30 PM UTC

   This incident has been resolved.

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Started Feb 07, 2026, 08:32 AM UTC· resolved Feb 07, 2026, 12:17 PM UTC

1. investigating Feb 07, 2026, 08:32 AM UTC

   Some users may experience an error when attempting to log in or use the system. This is being investigated at the moment.

2. investigating Feb 07, 2026, 10:38 AM UTC

   We are continuing to investigate this issue.

3. investigating Feb 07, 2026, 12:17 PM UTC

   We are continuing to investigate this issue.

4. resolved Feb 07, 2026, 12:17 PM UTC

   This incident has been resolved.

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Started Jan 29, 2026, 09:41 AM UTC· resolved Jan 29, 2026, 11:04 AM UTC

1. investigating Jan 29, 2026, 09:41 AM UTC

   We are currently investigating an issue with Trainingportal. Student and Admin accounts may encounter some on-screen errors and session errors.

2. monitoring Jan 29, 2026, 10:19 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jan 29, 2026, 11:04 AM UTC

   This incident has been resolved.

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Started Jan 09, 2026, 03:00 PM UTC· resolved Jan 12, 2026, 03:20 PM UTC

1. investigating Jan 09, 2026, 03:00 PM UTC

   Administrators may see indexing delays on trainingportal when performing some tasks (Creating User Accounts/Licence Assignment)

2. resolved Jan 12, 2026, 03:20 PM UTC

   This incident has been resolved.

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Started Dec 18, 2025, 09:08 AM UTC· resolved Jan 07, 2026, 03:49 PM UTC

1. investigating Dec 18, 2025, 09:08 AM UTC

   Administrators may see indexing delays on trainingportal when performing some tasks (Creating User Accounts/Licence Assignment) We are currently working through a queue, which should be resolved later in the day.

2. resolved Jan 07, 2026, 03:49 PM UTC

   This incident has been resolved.

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Started Nov 27, 2025, 11:32 AM UTC· resolved May 04, 2026, 02:14 PM UTC

1. investigating Nov 27, 2025, 11:32 AM UTC

   Some users may frequently experience a message indicating all Virtual ECDIS VMs are currently occupied. We are currently investigating this as a priority.

2. investigating Nov 27, 2025, 02:29 PM UTC

   We are continuing to investigate this issue. Users may encounter errors when accessing "Practice Mode". The practical questions for the ECDIS Type-Specific Exams have been disabled

3. monitoring Feb 05, 2026, 04:22 PM UTC

   We are continuing to monitor Virtual ECDIS Performance. The following Virtual ECDIS remain in Error: - Chartworld eGlobe G2 - Consilium ECDIS G2 - Anschütz Synapsis ECDIS NX - Sperry Marine VisionMaster - Wärtsilä SAM CHARTPILOT Practical Questions remain off for the above Type-Specific ECDIS exams

4. monitoring Feb 06, 2026, 01:51 PM UTC

   We are continuing to monitor for any further issues.

5. monitoring Apr 22, 2026, 09:07 AM UTC

   We are continuing to monitor Virtual ECDIS Performance. The following Virtual ECDIS machines have now been resolved, and practical questions have been enabled. - Anschütz Synapsis ECDIS NX - Sperry Marine VisionMaster The following Virtual ECDIS remain in Error: - Chartworld eGlobe G2 - Consilium ECDIS G2 - Wärtsilä SAM CHARTPILOT Practical Questions remain off for the above Type-Specific ECDIS exams

6. monitoring May 04, 2026, 02:12 PM UTC

   The following Virtual ECDIS Machines are currently unavailable. - Chartworld eGlobe G2 - Consilium ECDIS G2 - Wärtsilä SAM CHARTPILOT Practical Questions remain off for the above Type-Specific ECDIS exams.

7. resolved May 04, 2026, 02:14 PM UTC

   This incident has been resolved.

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Started Nov 12, 2025, 10:35 AM UTC· resolved Nov 12, 2025, 01:22 PM UTC

1. investigating Nov 12, 2025, 10:35 AM UTC

   Some users may frequently experience a message indicating all Virtual ECDIS VMs are currently occupied. We are currently investigating this as a priority. Users who experience an error can attempt to launch VMs a log in via https://www.trainingportal.co.uk/

2. resolved Nov 12, 2025, 01:22 PM UTC

   This incident has been resolved.

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Started Oct 27, 2025, 01:56 PM UTC· resolved Oct 27, 2025, 08:06 PM UTC

1. investigating Oct 27, 2025, 01:56 PM UTC

   We are currently investigating this issue.

2. monitoring Oct 27, 2025, 02:53 PM UTC

   A fix has been implemented and we are monitoring the results.

3. investigating Oct 27, 2025, 03:25 PM UTC

   We are currently investigating this issue.

4. investigating Oct 27, 2025, 03:25 PM UTC

   We are continuing to investigate this issue.

5. resolved Oct 27, 2025, 08:06 PM UTC

   This incident has been resolved.

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Started Oct 22, 2025, 05:01 AM UTC· resolved Oct 22, 2025, 09:55 AM UTC

1. investigating Oct 22, 2025, 05:01 AM UTC

   We are currently experiencing a temporary technical issue affecting access to the Virtual ECDIS (Practice Mode). Our team is actively investigating and working on a resolution.

2. resolved Oct 22, 2025, 09:55 AM UTC

   This incident has been resolved.

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Started Oct 09, 2025, 07:41 AM UTC· resolved Oct 16, 2025, 06:11 AM UTC

1. investigating Oct 09, 2025, 07:41 AM UTC

   We are aware of issues surrounding the use of the Virtual ECDIS for Type-Specific Training. Users may encounter errors when accessing "Practice Mode". The practical questions for the ECDIS Type-Specific Exams have been disabled Our teams are aware and are currently investigating this

2. resolved Oct 16, 2025, 06:11 AM UTC

   This incident has been resolved.

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Started Sep 29, 2025, 02:34 PM UTC· resolved Sep 30, 2025, 07:38 PM UTC

1. investigating Sep 29, 2025, 02:34 PM UTC

   Some users may temporarily not be visible when searching as an administrator. The accounts are, however, still present and we are investigating as a priority.

2. identified Sep 29, 2025, 05:00 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Sep 29, 2025, 07:32 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Sep 30, 2025, 07:53 AM UTC

   A fix has been implemented and users are being reindexed by the system. Accounts should be becoming visible to administrators and will continue to improve throughout the morning. There is still no impact to student access.

5. resolved Sep 30, 2025, 07:38 PM UTC

   This incident has been resolved.

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Started Sep 25, 2025, 09:22 AM UTC· resolved Sep 26, 2025, 10:31 AM UTC

1. investigating Sep 25, 2025, 09:22 AM UTC

   We are aware of issues surrounding the use of the Virtual ECDIS for Type-Specific Training. Users may encounter an error "You don't have access to this page" on a selection of virtual machines when attempting to open practice mode. User may also see the incorrect virtual machine assignment within their ECDIS course enrolment. Our teams are aware and are currently investigating this.

2. monitoring Sep 25, 2025, 10:45 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 26, 2025, 10:31 AM UTC

   This incident has been resolved.

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Started Sep 24, 2025, 05:05 AM UTC· resolved Sep 24, 2025, 05:30 AM UTC

1. investigating Sep 24, 2025, 05:05 AM UTC

   We are currently experiencing a temporary technical issue affecting access to the Trainingportal website. Our technical team is working to resolve it as a top priority. We appreciate your patience and apologise for the inconvenience.

2. resolved Sep 24, 2025, 05:30 AM UTC

   This incident has been resolved.

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Started Sep 23, 2025, 08:49 AM UTC· resolved Sep 23, 2025, 09:11 AM UTC

1. investigating Sep 23, 2025, 08:49 AM UTC

   Some administrators may see a 404 on the competence tab in the admin interface. Administrators can revert temporarily to the old admin UI as a workaround while this is resolved. We are investigating this a priority.

2. resolved Sep 23, 2025, 09:11 AM UTC

   This incident has been resolved.

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Started Sep 23, 2025, 08:47 AM UTC· resolved Sep 23, 2025, 12:59 PM UTC

1. investigating Sep 23, 2025, 08:47 AM UTC

   Some users may experience a "Something went wrong" message when attempting to complete Webcam authenticated courses. We are investigating this as a priority.

2. resolved Sep 23, 2025, 12:59 PM UTC

   This incident has been resolved.

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