MINDBODY experienced a minor incident on August 13, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 31, 2026, 12:15 AM UTC
Status: Investigating Title: Mindbody / Mindbody Payment Processing Status: Investigating Message: We are currently investigating an issue impacting Direct Debit/ACH transactions processed on 23 July, which may have resulted in missing or duplicate transactions. Customers using Mindbody Payments in Australia and New Zealand may be affected. We will provide updates as more information becomes available. Thank you for your patience and understanding.
- identified Aug 05, 2026, 05:15 AM UTC
Status: Identified We have identified that a platform issue during the APAC autopay run affected BECS Direct Debit and Apple Pay transactions processed on 23 July in the APAC region. A subset of customers using Mindbody Payments experienced payments that were successfully collected but incorrectly appeared as failed in Mindbody, and the associated sales records were not created. If affected businesses manually reprocessed these payments, some clients may have been charged more than once. We are working to identify all impacted transactions and affected clients. Once the final impacted list is available, we will contact affected businesses with a list of impacted clients and provide next steps. Thank you for your patience and understanding.
- resolved Aug 13, 2026, 02:18 PM UTC
Status: Resolved Our engineering teams have successfully implemented a fix. Users should no longer experience missing or duplicate BECS Direct Debit and Apple Pay transactions with a sale date of July 23 in the APAC region. Thank you for your patience while we worked to restore services.