Payment Processing - Mindbody Payments

Update timeline

1. monitoring Jan 29, 2026, 10:02 PM UTC

   Status: Monitoring We've identified a 3rd party upstream payment processor experiencing an issue. Mindbody customers in the EUR region using Mindbody Payments may experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards. We will provide updates as received to this issue. In the meantime, if you experience an invalid decline, please reattempt to process or wait until the issue has been resolved. Affected components Booker Payment Processing (Degraded performance) Mindbody Payment Processing (Degraded performance)

2. monitoring Feb 03, 2026, 11:20 PM UTC

   Status: Monitoring The 3rd party upstream payment processor has identified the cause of increased Visa and MasterCard declines for Mindbody Payments customers and working to resolve the issue. Mindbody customers in the EUR region using Mindbody Payments may experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards. We will continue to provide updates as received to this issue. In the meantime, if you experience an invalid decline, please reach out to your card issuer or wait until the issue has been resolved. Affected components Mindbody Payment Processing (Degraded performance) Booker Payment Processing (Degraded performance)

3. resolved Feb 06, 2026, 05:51 PM UTC

   Status: Resolved The 3rd party upstream payment processor has resolved the issue resulting in a portion of Mindbody customers in the EUR region using Mindbody Payments to experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards. Affected components Booker Payment Processing (Operational) Mindbody Payment Processing (Operational)