iOS, iPadOS, and iPad users may experience issues accessing Outlook and Hotmail from the iOS default Mail app

Update timeline

1. monitoring Apr 30, 2026, 05:33 PM UTC

   User impact: iOS, iPadOS, and iPad users may experience issues accessing Outlook and Hotmail from the iOS default Mail app. More Info: Outlook.com, Hotmail.com, and the Outlook app are still working as expected. However, if your account is locked out, you'll need to take multiple actions as outlined below. First, you'll need to follow guidance in the article: https://support.microsoft.com/en-us/office/ios-ipados-users-may-experience-issues-accessing-their-outlook-and-hotmail-accounts-from-the-ios-ipados-default-mail-app-3584197b-8ffb-46ce-b5c6-f4cc71ff29a7 Next, after you've completed all steps in the above article, you will need to complete the numbered steps below for each impacted device. iOS and iPadOS users must take the following steps to access their accounts on EACH impacted device: 1. Open the Settings app on your iOS/iPadOS device. 2. Scroll down and tap on Mail. 3. Select Accounts under the Mail settings. 4. Tap on the email account for which you need to re-enter the password. 5. Tap on Account Settings or directly on the Password field (depending on your iOS/iPadOS version). 6. Enter the updated or correct password in the Password field. 7. Tap Done to save the changes. 8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received. Current status: We're continuing to monitor service telemetry and can confirm our environment remains healthy as more users follow the instructions provided in the More info section of this communication for EACH individual impacted device. We’ve included a link to a support article with guidance on remediating impact should affected users encounter issues with this recommended process. Next update by: Friday, May 1, 2026, at 6:00 PM UTC

2. monitoring May 01, 2026, 04:29 PM UTC

   User impact: iOS, iPadOS, and iPad users may experience issues accessing Outlook and Hotmail from the iOS default Mail app. More info: Outlook.com, Hotmail.com, and the Outlook app are still working as expected. However, if your account is locked out, you'll need to take multiple actions as outlined below. First, you'll need to follow guidance in the article: https://support.microsoft.com/en-us/office/ios-ipados-users-may-experience-issues-accessing-their-outlook-and-hotmail-accounts-from-the-ios-ipados-default-mail-app-3584197b-8ffb-46ce-b5c6-f4cc71ff29a7 Next, after you've completed all steps in the above article, you will need to complete the numbered steps below for each impacted device. iOS and iPadOS users must take the following steps to access their accounts on EACH impacted device: 1. Open the Settings app on your iOS/iPadOS device. 2. Scroll down and tap on Mail. 3. Select Accounts under the Mail settings. 4. Tap on the email account for which you need to re-enter the password. 5. Tap on Account Settings or directly on the Password field (depending on your iOS/iPadOS version). 6. Enter the updated or correct password in the Password field. 7. Tap Done to save the changes. 8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received. Current status: Our service health telemetry indicates that user access continues to be restored as the steps provided in the linked support article in the "More info" section are followed by each impacted device. We're continuing to monitor the telemetry to further validate that the environment remains in a healthy state. Next update by: Monday, May 4, 2026, at 6:00 PM UTC

3. monitoring May 04, 2026, 05:04 PM UTC

   User impact: iOS, iPadOS, and iPad users may experience issues accessing Outlook and Hotmail from the iOS default Mail app. More info: Outlook.com, Hotmail.com, and the Outlook app are still working as expected. However, if your account is locked out, you'll need to take multiple actions as outlined below. First, you'll need to follow guidance in the article: https://support.microsoft.com/en-us/office/ios-ipados-users-may-experience-issues-accessing-their-outlook-and-hotmail-accounts-from-the-ios-ipados-default-mail-app-3584197b-8ffb-46ce-b5c6-f4cc71ff29a7 Next, after you've completed all steps in the above article, you will need to complete the numbered steps below for each impacted device. iOS and iPadOS users must take the following steps to access their accounts on EACH impacted device: 1. Open the Settings app on your iOS/iPadOS device. 2. Scroll down and tap on Mail. 3. Select Accounts under the Mail settings. 4. Tap on the email account for which you need to re-enter the password. 5. Tap on Account Settings or directly on the Password field (depending on your iOS/iPadOS version). 6. Enter the updated or correct password in the Password field. 7. Tap Done to save the changes. 8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received. Current status: We're continuing to observe the number of impacted devices decrease as users follow the steps provided in the "More info" section and recover access. We'll continue to monitor the telemetry to ensure the service remains in a healthy state. Next update by: Wednesday, May 6, 2026, at 6:30 PM UTC

4. monitoring May 06, 2026, 05:00 PM UTC

   User impact: iOS, iPadOS, and iPad users may experience issues accessing Outlook and Hotmail from the iOS default Mail app. More info: Outlook.com, Hotmail.com, and the Outlook app are still working as expected. However, if your account is locked out, you'll need to take multiple actions as outlined below. First, you'll need to follow guidance in the article: https://support.microsoft.com/en-us/office/ios-ipados-users-may-experience-issues-accessing-their-outlook-and-hotmail-accounts-from-the-ios-ipados-default-mail-app-3584197b-8ffb-46ce-b5c6-f4cc71ff29a7 Next, after you've completed all steps in the above article, you will need to complete the numbered steps below for each impacted device. iOS and iPadOS users must take the following steps to access their accounts on EACH impacted device: 1. Open the Settings app on your iOS/iPadOS device. 2. Scroll down and tap on Mail. 3. Select Accounts under the Mail settings. 4. Tap on the email account for which you need to re-enter the password. 5. Tap on Account Settings or directly on the Password field (depending on your iOS/iPadOS version). 6. Enter the updated or correct password in the Password field. 7. Tap Done to save the changes. 8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received. Current status: We're continuing to observe the number of impacted devices decrease as users follow the recovery guidance provided in the “More info” section and regain access. Our continued close monitoring of system telemetry indicates that the service remains healthy. Next update by: Friday, May 8, 2026, at 6:30 PM UTC

5. resolved May 08, 2026, 05:21 PM UTC

   User impact: iOS, iPadOS, and iPad users may have experienced issues accessing Outlook and Hotmail from the iOS default Mail app. More info: Outlook.com, Hotmail.com, and the Outlook app worked as expected. However, if the user’s account was locked out, they’ll need to take multiple actions as outlined below. First, users will need to follow guidance in the article: https://support.microsoft.com/en-us/office/ios-ipados-users-may have-experience-issues-accessing-their-outlook-and-hotmail-accounts-from-the-ios-ipados-default-mail-app-3584197b-8ffb-46ce-b5c6-f4cc71ff29a7 Next, after users have completed all steps in the above article, they will need to complete the numbered steps below for each impacted device. iOS and iPadOS users must take the following steps to access their accounts on EACH impacted device: 1. Open the Settings app on your iOS/iPadOS device. 2. Scroll down and tap on Mail. 3. Select Accounts under the Mail settings. 4. Tap on the email account for which you need to re-enter the password. 5. Tap on Account Settings or directly on the Password field (depending on your iOS/iPadOS version). 6. Enter the updated or correct password in the Password field. 7. Tap Done to save the changes. 8. Open the Mail app to confirm that the account was synced properly and that email messages were being sent/received. Final status: We've confirmed through our system telemetry that the service continues to remain healthy. Users who continue to experience issues should follow the steps outlined in "More Info" section. Start time: Monday, April 27, 2026, at 8:45 AM UTC End time: Friday, May 8, 2026, at 4:00 PM UTC This is the final update for the event.