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User impact: iOS, iPadOS, and iPad users may experience issues accessing Outlook and Hotmail from the iOS default Mail app. More Info: Outlook.com, Hotmail.com, and the Outlook app are still working as expected. However, if your account is locked out, you'll need to take multiple actions as outlined below. First, you'll need to follow guidance in the article: https://support.microsoft.com/en-us/office/ios-ipados-users-may-experience-issues-accessing-their-outlook-and-hotmail-accounts-from-the-ios-ipados-default-mail-app-3584197b-8ffb-46ce-b5c6-f4cc71ff29a7 Next, after you've completed all steps in the above article, you will need to complete the numbered steps below for each impacted device. iOS and iPadOS users must take the following steps to access their accounts on EACH impacted device: 1. Open the Settings app on your iOS/iPadOS device. 2. Scroll down and tap on Mail. 3. Select Accounts under the Mail settings. 4. Tap on the email account for which you need to re-enter the password. 5. Tap on Account Settings or directly on the Password field (depending on your iOS/iPadOS version). 6. Enter the updated or correct password in the Password field. 7. Tap Done to save the changes. 8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received. Current status: We're continuing to monitor service telemetry and can confirm our environment remains healthy as more users follow the instructions provided in the More info section of this communication for EACH individual impacted device. We’ve included a link to a support article with guidance on remediating impact should affected users encounter issues with this recommended process. Next update by: Friday, May 1, 2026, at 6:00 PM UTC

User impact: iOS, iPadOS, and iPad users may experience issues accessing Outlook and Hotmail from the iOS default Mail app. More info: Outlook.com, Hotmail.com, and the Outlook app are still working as expected. However, if your account is locked out, you'll need to take multiple actions as outlined below. First, you'll need to follow guidance in the article: https://support.microsoft.com/en-us/office/ios-ipados-users-may-experience-issues-accessing-their-outlook-and-hotmail-accounts-from-the-ios-ipados-default-mail-app-3584197b-8ffb-46ce-b5c6-f4cc71ff29a7 Next, after you've completed all steps in the above article, you will need to complete the numbered steps below for each impacted device. iOS and iPadOS users must take the following steps to access their accounts on EACH impacted device: 1. Open the Settings app on your iOS/iPadOS device. 2. Scroll down and tap on Mail. 3. Select Accounts under the Mail settings. 4. Tap on the email account for which you need to re-enter the password. 5. Tap on Account Settings or directly on the Password field (depending on your iOS/iPadOS version). 6. Enter the updated or correct password in the Password field. 7. Tap Done to save the changes. 8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received. Current status: Our service health telemetry indicates that user access continues to be restored as the steps provided in the linked support article in the "More info" section are followed by each impacted device. We're continuing to monitor the telemetry to further validate that the environment remains in a healthy state. Next update by: Monday, May 4, 2026, at 6:00 PM UTC

User impact: iOS and iPadOS users may experience issues accessing Outlook and Hotmail from the iOS default Mail app. More Info: Outlook.com, Hotmail.com, and the Outlook app are still working as expected. However, if your account is locked out, you'll need to take multiple actions. First, you'll need to follow guidance in the article: https://support.microsoft.com/en-us/office/ios-ipados-users-may-experience-issues-accessing-their-outlook-and-hotmail-accounts-from-the-ios-ipados-default-mail-app-3584197b-8ffb-46ce-b5c6-f4cc71ff29a7 Next, after you've completed the steps in the above article, you will need to complete the numbered steps below for each impacted device. iOS and iPadOS users must take the following steps to access their accounts on EACH impacted device: 1. Open the Settings app on your iOS/iPadOS device. 2. Scroll down and tap on Mail. 3. Select Accounts under the Mail settings. 4. Tap on the email account for which you need to re-enter the password. 5. Tap on Account Settings or directly on the Password field (depending on your iOS/iPadOS version). 6. Enter the updated or correct password in the Password field. 7. Tap Done to save the changes. 8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received. Current status: Our service environment remains healthy, and users should follow the instructions listed in the More info section above for EACH impacted device. We’ve included a link to a support article with guidance should you encounter additional issues. Next update by: Thursday, April 30, 2026, at 10:00 PM UTC

User impact: Users may experience intermittent issues signing in to Outlook.com. More Info: If you are still impacted, we recommend the following steps outlined below to sign-in again on iOS devices: 1. Open the Settings app on your iPhone. 2. Scroll down and tap on Mail. 3. Select Accounts under the Mail settings. 4. Tap on the email account for which you need to reenter the password. 5. Tap on Account Settings or directly on the Password field. This will depend on your iOS version. 6. Enter the updated or correct password in the Password field. 7. Tap Done to save the changes. 8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received. Current status: We’re closely monitoring our internal and external service telemetry to ensure the impact does not reoccur. We still advise that users attempt to sign-in again and if they encounter the error message stating “You’ve tried to sign-in too many times with an incorrect account or password”, they should follow the inline user experience to reset their password and sign-in again. Next update by: Wednesday, April 29, 2026, at 2:00 PM UTC

User impact: Users may experience intermittent issues signing in to Outlook.com. Current status: We’re continuing to closely monitor service telemetry which continues to show the mitigation actions have been successful. However, if users are still impacted, we recommend that users attempt to sign-in again and if they encounter the error message stating “You’ve tried to sign-in too many times with an incorrect account or password”, they should follow the inline user experience to reset their password and sign-in again. Next update by: Wednesday, April 29, 2026, at 10:00 PM UTC

User impact: Users may experience intermittent issues signing-in to Outlook.com in the iOS mail app. Current status: We’ve received reports that impact associated with OL1292958 persists. We've resumed our investigation of the issue and are currently analyzing service telemetry and investigating reported behavior to determine scope and next steps. Next update by: Tuesday, April 28, 2026, at 5:00 PM UTC

User impact: Users may experience intermittent issues signing-in to Outlook.com in the iOS mail app. Current status: We're performing some changes to optimize the outlook.com iOS sign-in experience and, once complete, we'll provide instructions to help users sign back into their accounts. In the interim as we develop this change, we recommend trying the following steps to sign in to your account: 1. Open the Settings app on your iPhone. 2. Scroll down and tap on Mail. 3. Select Accounts under the Mail settings. 4. Tap on the email account for which you need to reenter the password. 5. Tap on Account Settings or directly on the Password field (depending on your iOS version). 6. Enter the updated or correct password in the Password field. 7. Tap Done to save the changes. 8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received. Next update by: Tuesday, April 28, 2026, at 11:00 PM UTC

User impact: Users may experience intermittent issues signing-in to Outlook.com in the iOS mail app. Current status: We're continuing to optimize the outlook.com iOS sign-in experience to address reports of persisting impact. We've also investigated the scenario in which users are encountering repeated sign-in prompts and are then informed, "You've tried to sign in too many times with an incorrect account or password"; users experiencing this scenario should sign in with other methods or reset their password to sign in to their accounts. We'll provide more guidance as it becomes available. Next update by: Wednesday, April 29, 2026, at 1:30 AM UTC

User impact: Users may experience intermittent issues signing-in to Outlook.com in the iOS mail app. Current status: We're continuing to optimize the outlook.com iOS sign-in experience to address reports of persisting impact. We've also investigated the scenario in which users are encountering repeated sign-in prompts and are then informed, "You've tried to sign in too many times with an incorrect account or password"; users experiencing this scenario should sign in with other methods or reset their password to sign in to their accounts. We'll provide more guidance as it becomes available. Next update by: Wednesday, April 29, 2026, at 1:30 AM UTC

User impact: Users may experience intermittent issues signing-in to Outlook.com in the iOS mail app. Current status: We’re continuing to implement further optimizations for the outlook.com iOS sign-in experience to help address reports of persisting impact. While we monitor these optimization changes to assess their effectiveness, we’re also looking into what additional changes may be needed to address the scenario in which users are encountering repeated sign-in prompts. We still recommend that for users experiencing this scenario, they should sign in with other methods or reset their password to sign in to their accounts. We’ll continue to provide more guidance as it becomes available. Next update by: Wednesday, April 29, 2026, at 3:30 AM UTC

User impact: Users may experience intermittent issues signing-in to Outlook.com in the iOS mail app. More Info: If you are still impacted, we recommend the following steps outlined below to sign-in again on iOS devices: 1. Open the Settings app on your iPhone. 2. Scroll down and tap on Mail. 3. Select Accounts under the Mail settings. 4. Tap on the email account for which you need to reenter the password. 5. Tap on Account Settings or directly on the Password field. This will depend on your iOS version. 6. Enter the updated or correct password in the Password field. 7. Tap Done to save the changes. 8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received. Current status: We’ve completed all our optimization changes to fully address the impact for the outlook.com iOS sign-in experience and we’ve confirmed service health has returned to normal. We anticipate that users should no longer experience repeated sign-in prompts hindering the sign-in process. We recommend that users attempt to sign-in again and if they encounter the error message stating “You’ve tried to sign-in too many times with an incorrect account or password”, they should follow the inline user experience to reset their password and sign-in again. Next update by: Wednesday, April 29, 2026, at 9:00 AM UTC

User impact: Users are unable to search, chat or call users in Microsoft Teams Free. More info: Some new users who signed up during the impact window were incorrectly treated as already onboarded, causing onboarding and privacy consent screens to be skipped, their profiles to appear as “Unknown users” to others, and preventing them from being searchable or reliably reachable in chat. Current status: We've identified a recently deployed backend change is causing new Teams Free users to bypass required onboarding steps, leaving user profiles in an incomplete state. As a result, affected users can not be discovered, connect with others, or successfully complete chat request flows. We're analyzing all our available resources to identify a mitigation plan. Start time: Wednesday, April 08, 2026, at 6:45 AM UTC Next update by: Wednesday, April 29, 2026, at 3:30 PM UTC

User impact: Users are unable to search, chat or call users in Microsoft Teams Free. More info: Some new users who signed up during the impact window were incorrectly treated as already onboarded, causing onboarding and privacy consent screens to be skipped, their profiles to appear as “Unknown users” to others, and preventing them from being searchable or reliably reachable in chat. Current status: We're continuing to review various available mitigation strategies to determine the most effective method to relieve impact. As a workaround, affected users can sign into the mobile application and complete onboarding steps to make the desktop application function as expected. Start time: Wednesday, April 8, 2026, at 6:45 AM UTC Next update by: Wednesday, May 6, 2026, at 3:30 PM UTC