Microsoft Consumer Products incident
Users may be unable to send messages after a recipient of a new chat accepts the request
Microsoft Consumer Products experienced a minor incident on July 27, 2026 affecting Microsoft Teams Free, lasting 7h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 28, 2026, 05:15 PM UTC
User impact: Users may be unable to send new messages in Microsoft Teams Free. Current status: We're reviewing scenario telemetry logs to determine why users may be unable to send messages after a recipient of a new chat request accepts in Microsoft Teams Free. Next update by: Tuesday, July 28, 2026, at 6:30 PM UTC
- monitoring Jul 28, 2026, 06:26 PM UTC
User impact: Users may be unable to send new messages in Microsoft Teams Free. Current status: We've identified that the process which should occur when a user accepts a new chat isn't trigger as expected. We're continuing to review the scenario telemetry logs to identify why this process isn't completing to determine the root cause and a strategy that remediates impact. Next update by: Tuesday, July 28, 2026, at 8:30 PM UTC
- monitoring Jul 28, 2026, 08:29 PM UTC
User impact: Users may be unable to send new messages in Microsoft Teams Free. Current status: Our review of the scenario telemetry logs is taking longer than anticipated, but we're continuing to make progress in understanding the root cause and developing a strategy that remediates impact. Next update by: Wednesday, July 29, 2026, at 1:00 AM UTC
- monitoring Jul 29, 2026, 12:01 AM UTC
User impact: Users may be unable to send new messages in Microsoft Teams Free. Current status: Current status: We’ve made changes to improve background processing and confirmed through internal monitoring that the impacted scenario is recovering. We’re continuing to monitor the recovery progress to confirm the issue is fully resolved. Next update by: Wednesday, July 29, 2026, at 10:00 AM UTC
- resolved Jul 29, 2026, 05:14 AM UTC
User impact: Users may have been unable to send new messages in Microsoft Teams Free. Final status: We’ve confirmed after monitoring that this issue is fully resolved. Start time: Monday, July 27, 2026, at 5:40 PM UTC End time: Tuesday, July 28, 2026, at 1:00 AM UTC This is the final update for the event.