Microsoft Consumer Products Outage History

User impact: Users may be unable to send new messages in Microsoft Teams Free. Current status: We're reviewing scenario telemetry logs to determine why users may be unable to send messages after a recipient of a new chat request accepts in Microsoft Teams Free. Next update by: Tuesday, July 28, 2026, at 6:30 PM UTC

User impact: Users may be unable to send new messages in Microsoft Teams Free. Current status: We've identified that the process which should occur when a user accepts a new chat isn't trigger as expected. We're continuing to review the scenario telemetry logs to identify why this process isn't completing to determine the root cause and a strategy that remediates impact. Next update by: Tuesday, July 28, 2026, at 8:30 PM UTC

User impact: Users may be unable to send new messages in Microsoft Teams Free. Current status: Our review of the scenario telemetry logs is taking longer than anticipated, but we're continuing to make progress in understanding the root cause and developing a strategy that remediates impact. Next update by: Wednesday, July 29, 2026, at 1:00 AM UTC

User impact: Users may be unable to send new messages in Microsoft Teams Free. Current status: Current status: We’ve made changes to improve background processing and confirmed through internal monitoring that the impacted scenario is recovering. We’re continuing to monitor the recovery progress to confirm the issue is fully resolved. Next update by: Wednesday, July 29, 2026, at 10:00 AM UTC

User impact: Users may be unable to access or sign in to Microsoft Teams Free on iOS devices. Current status: We're investigating a potential Microsoft Teams Free issue in which users may be unable to access or sign in to the service on iOS devices and will provide an update in 30 minutes.

User impact: Users may be unable to access or sign in to Microsoft Teams Free on iOS or Android mobile devices. Current status: We've determined that this issue is due to a recent change that included a reference to a deprecated token for mobile devices. We're reverting this offending change to mitigate impact. Start time: Thursday, June 25, 2026, at 7:00 PM UTC Next update by: Saturday, June 27, 2026, at 1:30 AM UTC

User impact: Users are unable to search, chat or call users in Microsoft Teams Free. More info: Some new users who signed up during the impact window were incorrectly treated as already onboarded, causing onboarding and privacy consent screens to be skipped, their profiles to appear as “Unknown users” to others, and preventing them from being searchable or reliably reachable in chat. Current status: We've identified a recently deployed backend change is causing new Teams Free users to bypass required onboarding steps, leaving user profiles in an incomplete state. As a result, affected users can not be discovered, connect with others, or successfully complete chat request flows. We're analyzing all our available resources to identify a mitigation plan. Start time: Wednesday, April 08, 2026, at 6:45 AM UTC Next update by: Wednesday, April 29, 2026, at 3:30 PM UTC

User impact: Users are unable to search, chat or call users in Microsoft Teams Free. More info: Some new users who signed up during the impact window were incorrectly treated as already onboarded, causing onboarding and privacy consent screens to be skipped, their profiles to appear as “Unknown users” to others, and preventing them from being searchable or reliably reachable in chat. Current status: We're continuing to review various available mitigation strategies to determine the most effective method to relieve impact. As a workaround, affected users can sign into the mobile application and complete onboarding steps to make the desktop application function as expected. Start time: Wednesday, April 8, 2026, at 6:45 AM UTC Next update by: Wednesday, May 6, 2026, at 3:30 PM UTC

User impact: Users are unable to search, chat or call users in Microsoft Teams Free. Current status: We're validating a fix to address the underlying issue. Due to the complexity of the deployment, the validation is taking longer than initially anticipated. Once the fix is finalized, we’ll confirm the update in our internal test environment to ensure it doesn’t introduce any regression, before progressing with a gradual rollout to the affected environment. We'll share an estimated completion timeline when one becomes available. Start time: Wednesday, April 8, 2026, at 6:45 AM UTC Next update by: Wednesday, May 13, 2026, at 3:30 PM UTC

User impact: Users are unable to search, chat, or call users in Microsoft Teams Free. Current status: We've completed validations of our fix within our internal testing environment and have initiated a gradual rollout of our fix to affected users. Start time: Wednesday, April 08, 2026, at 6:45 AM UTC Next update by: Wednesday, May 13, 2026, at 5:30 PM UTC

User impact: Users are unable to search, chat, or call users in Microsoft Teams Free. Current status: We're monitoring our fix deployment to ensure it has saturated throughout the entire affected environment before validating this issue is resolved. Start time: Wednesday, April 08, 2026, at 6:45 AM UTC Next update by: Wednesday, May 20, 2026, at 5:30 PM UTC