Some users are unable to search, chat or call users in Microsoft Teams Free

Update timeline

1. monitoring Apr 28, 2026, 02:12 PM UTC

   User impact: Users are unable to search, chat or call users in Microsoft Teams Free. More info: Some new users who signed up during the impact window were incorrectly treated as already onboarded, causing onboarding and privacy consent screens to be skipped, their profiles to appear as “Unknown users” to others, and preventing them from being searchable or reliably reachable in chat. Current status: We've identified a recently deployed backend change is causing new Teams Free users to bypass required onboarding steps, leaving user profiles in an incomplete state. As a result, affected users can not be discovered, connect with others, or successfully complete chat request flows. We're analyzing all our available resources to identify a mitigation plan. Start time: Wednesday, April 08, 2026, at 6:45 AM UTC Next update by: Wednesday, April 29, 2026, at 3:30 PM UTC

2. monitoring Apr 29, 2026, 01:44 PM UTC

   User impact: Users are unable to search, chat or call users in Microsoft Teams Free. More info: Some new users who signed up during the impact window were incorrectly treated as already onboarded, causing onboarding and privacy consent screens to be skipped, their profiles to appear as “Unknown users” to others, and preventing them from being searchable or reliably reachable in chat. Current status: We're continuing to review various available mitigation strategies to determine the most effective method to relieve impact. As a workaround, affected users can sign into the mobile application and complete onboarding steps to make the desktop application function as expected. Start time: Wednesday, April 8, 2026, at 6:45 AM UTC Next update by: Wednesday, May 6, 2026, at 3:30 PM UTC