Mews experienced a minor incident on September 16, 2026 affecting Support Chat Service, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 09:14 AM UTC
We are currently experiencing intermittent disruptions to our live chat service due to an issue with a third party system provider. This is affecting agent availability for chat support. While this is being resolved, please submit your query as a case instead of live chat, so our team can respond as soon as possible. We will update this page once the issue is resolved.
- identified Sep 16, 2026, 09:48 AM UTC
Salesforce, our case management system provider, is experiencing a service disruption affecting multiple regions. This is causing severe delays, intermittent errors, and inability to access some services, including live chat and support case creation. Salesforce has identified the cause as an internal login service issue and is working on a fix, including a rolling restart on one of the affected instances. You can find more details here >> https://status.salesforce.com/incidents/20004433 << While this is ongoing, please expect delays if you submit a case, and live chat agents may be temporarily unavailable. We will update this page as soon as we have more information.
- resolved Sep 17, 2026, 12:31 PM UTC
This incident has been resolved.