Metronome experienced a minor incident on May 27, 2026 affecting Overall and Dashboard and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2026, 08:29 PM UTC
Status: Investigating Metronome's API is experiencing elevated error rates and latency due to a database infrastructure issue. We have identified the underlying cause and are working to restore full performance. Affected components Embeddable Dashboards (Degraded performance) Dashboard (Degraded performance) Overall (Degraded performance) Alerts (Degraded performance)
- investigating May 27, 2026, 09:08 PM UTC
Status: Investigating We have applied a mitigation and API performance has begun to recover. Some users may continue to experience intermittent issues while we monitor for full recovery. Affected components Dashboard (Degraded performance) Overall (Degraded performance) Alerts (Degraded performance) Embeddable Dashboards (Degraded performance)
- monitoring May 27, 2026, 09:46 PM UTC
Status: Monitoring We've identified the root cause and have made a fix. Latency should be resolving now. We're continuing to monitor. Affected components Embeddable Dashboards (Degraded performance) Dashboard (Degraded performance) Overall (Degraded performance) Alerts (Degraded performance)
- resolved May 27, 2026, 10:12 PM UTC
Status: Resolved Performance has remained stable and this situation has resolved. Affected components Dashboard (Operational) Overall (Operational) Alerts (Operational) Embeddable Dashboards (Operational)