Metronome incident

Elevated API Errors and Latency

Resolved after 1 hour 42 minutes, affecting Overall and Dashboard and 1 more, on May 27, 2026.

monitoring May 27, 2026, 09:46 PM UTC

We've identified the root cause and have made a fix. Latency should be resolving now. We're continuing to monitor.

Started
May 27, 2026, 08:29 PM UTC
Resolved
May 27, 2026, 10:12 PM UTC
Duration
1h 42m
Detected by Pingoru
May 27, 2026, 08:29 PM UTC

Affected components

OverallDashboardEmbeddable DashboardsAlerts

Update timeline

  1. investigating May 27, 2026, 08:29 PM UTC

    Metronome's API is experiencing elevated error rates and latency due to a database infrastructure issue. We have identified the underlying cause and are working to restore full performance.

  2. investigating May 27, 2026, 09:08 PM UTC

    We have applied a mitigation and API performance has begun to recover. Some users may continue to experience intermittent issues while we monitor for full recovery.

  3. monitoring May 27, 2026, 09:46 PM UTC

    We've identified the root cause and have made a fix. Latency should be resolving now. We're continuing to monitor.

  4. resolved May 27, 2026, 10:12 PM UTC

    Performance has remained stable and this situation has resolved.

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