Metronome incident

Elevated Error Rates and Delays

Resolved after 1 hour 59 minutes, affecting Ingest and Overall and 1 more, on September 3, 2026.

resolved Sep 03, 2026, 11:38 PM UTC

Error rates on the API are back to normal, and data export pipelines have resumed.

Started
Sep 03, 2026, 09:38 PM UTC
Resolved
Sep 03, 2026, 11:38 PM UTC
Duration
1h 59m
Detected by Pingoru
Sep 03, 2026, 09:38 PM UTC

Affected components

IngestOverallDashboardData ExportAlerts

Update timeline

  1. investigating Sep 03, 2026, 09:38 PM UTC

    We're investigating elevated error rates in our API.

  2. identified Sep 03, 2026, 10:18 PM UTC

    We are experiencing elevated API error rates and data export delays due to a vendor's partial outage. We are working on remediation.

  3. resolved Sep 03, 2026, 11:38 PM UTC

    Error rates on the API are back to normal, and data export pipelines have resumed.

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