MessageMedia incident

RSA customers may encounter errors sending to CA numbers

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on July 23, 2025 affecting REST API, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2025, 02:58 PM UTC
Resolved
Jul 23, 2025, 04:27 PM UTC
Duration
1h 29m
Detected by Pingoru
Jul 23, 2025, 02:58 PM UTC

Affected components

REST API

Update timeline

  1. investigating Jul 23, 2025, 02:58 PM UTC

    We are currently investigating an issue where customers utilizing RSA will receive Error formatting recipient Number must be invalid when sending to CA numbers.

  2. investigating Jul 23, 2025, 03:34 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 23, 2025, 04:11 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 23, 2025, 04:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 23, 2025, 04:21 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 23, 2025, 04:27 PM UTC

    This incident has been resolved.