MessageMedia incident

Short Trackable Links failing to send via Toll Free Numbers

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on August 8, 2025 affecting REST API, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2025, 07:58 PM UTC
Resolved
Aug 08, 2025, 10:03 PM UTC
Duration
2h 5m
Detected by Pingoru
Aug 08, 2025, 07:58 PM UTC

Affected components

REST API

Update timeline

  1. investigating Aug 08, 2025, 07:58 PM UTC

    We are currently investigating an issue where messages utilizing short trackable links fail to send from Toll Free Numbers.

  2. identified Aug 08, 2025, 09:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 08, 2025, 10:03 PM UTC

    This incident has been resolved.