MessageMedia incident

Delay in detailed reports and campaign reports

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on August 12, 2025 affecting The Hub, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2025, 06:31 PM UTC
Resolved
Aug 12, 2025, 09:00 PM UTC
Duration
2h 28m
Detected by Pingoru
Aug 12, 2025, 06:31 PM UTC

Affected components

The Hub

Update timeline

  1. investigating Aug 12, 2025, 06:31 PM UTC

    We are currently investigating an issue in which customers will see delays with detailed reports and campaign reporting.

  2. identified Aug 12, 2025, 07:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 12, 2025, 08:16 PM UTC

    A fix has been implemented and we are continuing to monitor the results in which detailed reports and campaign reports is starting to display data for the day.

  4. resolved Aug 12, 2025, 09:00 PM UTC

    This incident has been resolved.