MessageMedia experienced a minor incident on September 3, 2025 affecting SOAP API (Legacy), lasting 4h 37m. The incident has been resolved; the full update timeline is below.
Affected components
SOAP API (Legacy)
Update timeline
- investigating Sep 03, 2025, 01:48 AM UTC
Dear Customer, We are currently aware of an issue affecting customers using our legacy M4UD API (Endpoint: https://m4ud.messagemedia.com). Impact: CheckReport and CheckReplies operations in asit-soap may be affected. No issues with Sending messages.
- investigating Sep 03, 2025, 04:20 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 03, 2025, 05:39 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2025, 06:25 AM UTC
This incident has been resolved.