MessageMedia experienced a critical incident on September 9, 2025 affecting The Hub, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
The Hub
Update timeline
- investigating Sep 09, 2025, 02:23 PM UTC
We are currently investigating an issue where the Hub is inaccessible via hub.messagemedia.com and app.sinch.com
- identified Sep 09, 2025, 02:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 09, 2025, 02:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2025, 02:36 PM UTC
This incident has been resolved.