MessageMedia incident

Social Channels - Campaign Page Unresponsive

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on September 10, 2025 affecting The Hub, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 09:13 AM UTC
Resolved
Sep 10, 2025, 11:18 AM UTC
Duration
2h 5m
Detected by Pingoru
Sep 10, 2025, 09:13 AM UTC

Affected components

The Hub

Update timeline

  1. investigating Sep 10, 2025, 09:13 AM UTC

    We are currently investigating an issue affecting the Social Channels - Campaign page. A subset of customers may experience unresponsiveness when accessing campaigns. Our teams are actively working to resolve the issue.

  2. identified Sep 10, 2025, 11:06 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 10, 2025, 11:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 10, 2025, 11:18 AM UTC

    This incident has been resolved.