MessageMedia incident

Submit Validation Error - New Message using a template

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on March 6, 2025 affecting The Hub, lasting 4h 53m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2025, 03:58 PM UTC
Resolved
Mar 06, 2025, 08:51 PM UTC
Duration
4h 53m
Detected by Pingoru
Mar 06, 2025, 03:58 PM UTC

Affected components

The Hub

Update timeline

  1. investigating Mar 06, 2025, 03:58 PM UTC

    We are currently investigating an issue where sending a New Message using a template results in a "submit validation" error. Workaround: To successfully send the message, you can modify the content by either cutting and pasting the text, adding a space at the end, or retyping a word before sending. We will provide further updates as we continue to investigate.

  2. investigating Mar 06, 2025, 07:43 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 06, 2025, 08:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 06, 2025, 08:51 PM UTC

    This incident has been resolved.