MessageMedia incident

Log out failed error displayed intermittently for users attempting to sign in

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on March 20, 2025 affecting The Hub, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2025, 09:23 PM UTC
Resolved
Mar 20, 2025, 10:48 PM UTC
Duration
1h 25m
Detected by Pingoru
Mar 20, 2025, 09:23 PM UTC

Affected components

The Hub

Update timeline

  1. investigating Mar 20, 2025, 09:23 PM UTC

    We are currently investigating an issue in which some end users receive an error stating "Log out Failed" when attempting to sign into their accounts.

  2. identified Mar 20, 2025, 09:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 20, 2025, 10:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 20, 2025, 10:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 20, 2025, 10:48 PM UTC

    This incident has been resolved.