MessageMedia incident

Messages sent via TFN are stuck in submitted status

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on April 21, 2025 affecting The Hub and North America, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2025, 02:56 PM UTC
Resolved
Apr 21, 2025, 03:33 PM UTC
Duration
37m
Detected by Pingoru
Apr 21, 2025, 02:56 PM UTC

Affected components

The HubNorth America

Update timeline

  1. investigating Apr 21, 2025, 02:56 PM UTC

    We are currently investigating an issue in which messages that are sent via toll free numbers are stuck in a "submitted" status.

  2. identified Apr 21, 2025, 03:07 PM UTC

    The issue has been identified and our engineers are working with a fix.

  3. monitoring Apr 21, 2025, 03:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 21, 2025, 03:33 PM UTC

    This incident has been resolved.