MessageBird experienced a minor incident on August 13, 2026 affecting Inbox, lasting 5h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 13, 2026, 05:06 PM UTC
We are experiencing a full outage of the Inbox in the Bird platform. Users are currently unable to access conversations. Our engineering team has been engaged and is actively investigating.
- monitoring Aug 13, 2026, 05:10 PM UTC
We have confirmed that our hosting provider is currently experiencing capacity issues which are affecting the availability of the Inbox. We are working with the provider and evaluating mitigation options on our side in parallel. Users may continue to experience intermittent access to conversations in the meantime. We will provide a further update within 30 minutes, or sooner if the situation changes.
- monitoring Aug 13, 2026, 05:21 PM UTC
We are seeing stabilization of Inbox availability. Users should now be able to access conversations. We are continuing to monitor closely to confirm the issue is fully resolved before closing this incident. We will provide a further update within 60 minutes.
- resolved Aug 13, 2026, 10:17 PM UTC
This incident has been resolved.