MessageBird incident

Elevated API errors and voice call setup failures (US)

Minor Resolved View vendor source →

MessageBird experienced a minor incident on September 17, 2026 affecting Bird Platform, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 04:22 PM UTC
Resolved
Sep 17, 2026, 05:44 PM UTC
Duration
1h 22m
Detected by Pingoru
Sep 17, 2026, 04:22 PM UTC

Affected components

Bird Platform

Update timeline

  1. investigating Sep 17, 2026, 04:22 PM UTC

    We are investigating elevated error rates and increased latency for API requests in our US region, beginning approximately 15:31 UTC. Write operations are the most affected and may return errors or time out. Voice call setup and number routing are also degraded. Read operations and our EU region are unaffected. We are actively engaged and will provide an update within 30 minutes.

  2. monitoring Sep 17, 2026, 04:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 17, 2026, 04:46 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 17, 2026, 05:44 PM UTC

    This incident has been resolved.