MessageBird incident

Intermittent issues installing WhatsApp channels

Major Resolved View vendor source →

MessageBird experienced a major incident on November 24, 2025 affecting Channels - Europe and Channels - US (West) and 1 more component, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2025, 11:47 AM UTC
Resolved
Nov 26, 2025, 11:12 AM UTC
Duration
1d 23h
Detected by Pingoru
Nov 24, 2025, 11:47 AM UTC

Affected components

Channels - EuropeChannels - US (West)Channels - Asia (India)

Update timeline

  1. investigating Nov 24, 2025, 11:47 AM UTC

    We are investigating issues preventing some customers from installing WhatsApp channels.

  2. identified Nov 24, 2025, 12:36 PM UTC

    We have confirmed that impact is scoped to pre-verified numbers only. The issue has been escalated to Meta for further investigations.

  3. identified Nov 24, 2025, 05:43 PM UTC

    Meta's engineering team has been engaged for investigations.

  4. identified Nov 25, 2025, 09:30 AM UTC

    We are continuing investigations alongside Meta engineering teams.

  5. identified Nov 26, 2025, 09:25 AM UTC

    We are continuing investigations.

  6. identified Nov 26, 2025, 10:18 AM UTC

    Meta identified some issues regarding sign-up flows on their end and have provided a temporary workaround; we are in the process of confirming and deploying it.

  7. resolved Nov 26, 2025, 11:12 AM UTC

    We have deployed the proposed workaround and full service functionality has been restored.