MessageBird incident

Failures executing journeys, processing contact events, segmentation and campaigns

Minor Resolved View vendor source →

MessageBird experienced a minor incident on November 26, 2025 affecting Campaigns - Europe and Contacts - Europe and 1 more component, lasting 7h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 10:42 AM UTC
Resolved
Nov 26, 2025, 06:23 PM UTC
Duration
7h 40m
Detected by Pingoru
Nov 26, 2025, 10:42 AM UTC

Affected components

Campaigns - EuropeContacts - EuropeContacts - US (West)Contacts - Asia (India)Journey - EuropeJourney - US (West)Journey - Asia (India)

Update timeline

  1. investigating Nov 26, 2025, 10:42 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 26, 2025, 10:49 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 26, 2025, 11:17 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Nov 26, 2025, 12:24 PM UTC

    We are continuing to work on the issue. We see that there is very little impact at the moment but some underlying systems are still not stable.

  5. identified Nov 26, 2025, 03:14 PM UTC

    We are continuing to work on the issue. Multiple services have recovered. Contacts, Journeys and Campaigns still experience degraded performance.

  6. monitoring Nov 26, 2025, 04:14 PM UTC

    Systems have stabilized. We are continuously monitoring the services.

  7. resolved Nov 26, 2025, 06:23 PM UTC

    This incident has been resolved.