Resolved after 8 hours 52 minutes, affecting MzeroManage Portal Website and MzeroManage View, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Oct 20, 2025, 11:13 AM UTC
Meridian is investigating an outage of SMS messaging.
- monitoring Oct 20, 2025, 11:55 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 20, 2025, 05:50 PM UTC
We continue to experience service disruptions due to the AWS update affecting the or SMS gateway provider, Twilio. Requests with a delivered success code are queued for delivery upon recovery, while those with failure codes need resending post-restoration. Twilio anticipates no data loss once recovery is achieved.
- monitoring Oct 20, 2025, 06:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 08:05 PM UTC
This incident has been resolved.
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