Meridian incident

SMS Outage

Major Resolved View vendor source →

Meridian experienced a major incident on October 20, 2025 affecting MzeroManage Portal Website and MzeroManage View, lasting 8h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 11:13 AM UTC
Resolved
Oct 20, 2025, 08:05 PM UTC
Duration
8h 52m
Detected by Pingoru
Oct 20, 2025, 11:13 AM UTC

Affected components

MzeroManage Portal WebsiteMzeroManage View

Update timeline

  1. identified Oct 20, 2025, 11:13 AM UTC

    Meridian is investigating an outage of SMS messaging.

  2. monitoring Oct 20, 2025, 11:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Oct 20, 2025, 05:50 PM UTC

    We continue to experience service disruptions due to the AWS update affecting the or SMS gateway provider, Twilio. Requests with a delivered success code are queued for delivery upon recovery, while those with failure codes need resending post-restoration. Twilio anticipates no data loss once recovery is achieved.

  4. monitoring Oct 20, 2025, 06:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 20, 2025, 08:05 PM UTC

    This incident has been resolved.