Resolved after 40 minutes, affecting MzeroManage Portal Website and MzeroManage Kiosk Transfers Service and 1 more, on March 1, 2024.
The kiosk reporting endpoint service has been restored and is now receiving data from the kiosks. As indicated in the previous update, it may take time for each kiosk to clear its reporting backlog, depending on the volume of data that needs to be reported.
Affected components
Update timeline
- investigating Mar 01, 2024, 03:23 PM UTC
Our engineers are investigating an outage on the Mzero Manage Server.
- identified Mar 01, 2024, 03:32 PM UTC
We have received reports of an outage affecting kiosk reporting capabilities into Mzero Manage. As a result, kiosks may appear offline and need to report data. The issue is related to the maintenance window on February 29th. Our Engineers are working to restore the reporting endpoint. Once the service is restored, the kiosks will backfill any deferred reports during the outage. Depending on the reported data, it may take some time to clear the reporting backlogs once the service is restored.
- monitoring Mar 01, 2024, 03:38 PM UTC
The kiosk reporting endpoint service has been restored and is now receiving data from the kiosks. As indicated in the previous update, it may take time for each kiosk to clear its reporting backlog, depending on the volume of data that needs to be reported.
- resolved Mar 01, 2024, 04:03 PM UTC
This incident has been resolved.
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