MercuryGate Outage History

MercuryGate is up right now

MercuryGate had 5 outages in the last 2 years totaling 14h 26m of downtime — averaging 0.2 incidents per month.

There were 5 MercuryGate outages since June 16, 2026 totaling 14h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mercurygate.com

Minor September 1, 2026

QA SSO Impacted

Detected by Pingoru
Sep 01, 2026, 11:37 PM UTC
Resolved
Sep 02, 2026, 01:17 AM UTC
Duration
1h 39m
Affected: Quality TMSQuality TMS (APMT001QA)Quality TMS (APMT101QA)Quality TMS (EUDC298QA)Quality TMS (EUMT003QA)Quality TMS (NADC042QA)Quality TMS (NADC159QA)Quality TMS (NADC250QA)Quality TMS (NADC251QA)Quality TMS (NADC253QA)Quality TMS (NADC254QA)Quality TMS (NADC257QA)Quality TMS (NADC258QA)Quality TMS (NADC260QA)Quality TMS (NADC261QA)Quality TMS (NADC262QA)Quality TMS (NADC263QA)Quality TMS (NADC264QA)Quality TMS (NADC265QA)Quality TMS (NADC266QA)Quality TMS (NADC267QA)Quality TMS (NADC268QA)Quality TMS (NADC269QA)Quality TMS (NADC270QA)Quality TMS (NADC271QA)Quality TMS (NADC272QA)Quality TMS (NADC273QA)Quality TMS (NADC274QA)Quality TMS (NADC276QA)Quality TMS (NADC278QA)Quality TMS (NADC280QA)Quality TMS (NADC282QA)Quality TMS (NADC283QA)Quality TMS (NADC284QA)Quality TMS (NADC285QA)Quality TMS (NADC286QA)Quality TMS (NADC287QA)Quality TMS (NADC288QA)Quality TMS (NADC290QA)Quality TMS (NADC291QA)Quality TMS (NADC292QA)Quality TMS (NADC293QA)Quality TMS (NADC294QA)Quality TMS (NADC295QA)Quality TMS (NADC296QA)Quality TMS (NADC299QA)Quality TMS (NADC301QA)Quality TMS (NADC302QA)Quality TMS (NADC304QA)Quality TMS (NADC308QA)Quality TMS (NADC309QA)Quality TMS (NADC311QA)Quality TMS (NADC313QA)Quality TMS (NADC314QA)Quality TMS (NADC315QA)Quality TMS (NADC316QA)Quality TMS (NADC317QA)Quality TMS (NADC318QA)Quality TMS (NADC319QA)Quality TMS (NADC320QA)Quality TMS (NADC321QA)Quality TMS (NADC324QA)Quality TMS (NADC325QA)Quality TMS (NADC326QA)Quality TMS (NADC328QA)Quality TMS (NADC329QA)Quality TMS (NADC330QA)Quality TMS (NADC331QA)Quality TMS (NADC332QA)Quality TMS (NADC334QA)Quality TMS (NADC335QA)Quality TMS (NADC336QA)Quality TMS (NADC337QA)Quality TMS (NADC338QA)Quality TMS (NADC339QA)Quality TMS (NADC340QA)Quality TMS (NADC342QA)Quality TMS (NADC343QA)Quality TMS (NADC345QA)Quality TMS (NADC346QA)Quality TMS (NADC347QA)Quality TMS (NADC348QA)Quality TMS (NADC354QA)Quality TMS (NADC356QA)Quality TMS (NADC357QA)Quality TMS (NADC358QA)Quality TMS (NADC359QA)Quality TMS (NADC361QA)Quality TMS (NADC362QA)Quality TMS (NADC363QA)Quality TMS (NADC366QA)Quality TMS (NADC367QA)Quality TMS (NADC370QA)Quality TMS (NADC372QA)Quality TMS (NADC373QA)Quality TMS (NADC375QA)Quality TMS (NADC378QA)Quality TMS (NADC379QA)Quality TMS (NADC381QA)Quality TMS (NADC394QA)Quality TMS (NADC395QA)Quality TMS (NADC405QA)Quality TMS (NADC409QA)Quality TMS (NADC412QA)Quality TMS (NADC414QA)Quality TMS (NADC415QA)Quality TMS (NADC416QA)Quality TMS (NADC417QA)Quality TMS (NADC419QA)Quality TMS (NADC421QA)Quality TMS (NAMT000QA)Quality TMS (NAMT001QA)Quality TMS (NAMT002QA)Quality TMS (NAMT003QA)Quality TMS (NAMT004QA)Quality TMS (NAMT005QA)Quality TMS (NAMT006QA)Quality TMS (NAMT007QA)Quality TMS (NAMT008QA)Quality TMS (NAMT009QA)Quality TMS (NAMT010QA)Quality TMS (NAMT011QA)Quality TMS (NAMT012QA)Quality TMS (NAMT013QA)Quality TMS (NAMT014QA)Quality TMS (NAMT015QA)Quality TMS (NAMT016QA)Quality TMS (NAMT017QA)Quality TMS (NAMT020QA)Quality TMS (NAMT021QA)Quality TMS (NAMT100QA)Quality TMS (NAMT101QA)Quality TMS (NAMT102QA)Quality TMS (NAMT103QA)Quality TMS (NAMT104QA)Quality TMS (NAMT105QA)Quality TMS (NAMT106QA)Quality TMS (NAMT107QA)Quality TMS (NAMT108QA)Quality TMS (NAMT109QA)Quality TMS (NAMT110QA)Quality TMS (NAMT111QA)Quality TMS (NAMT112QA)Quality TMS (NAMT113QA)Quality TMS (NAMT114QA)Quality TMS (NAMT115QA)Quality TMS (NAMT116QA)Quality TMS (NAMT117QA)Quality TMS (NAMT118QA)Quality TMS (NAMT119QA)Quality TMS (NAMT120QA)Quality TMS (NAMT121QA)Quality TMS (NAMT122QA)Quality TMS (NAMT018PW)Quality TMS (NADC260QA2)Quality TMS (NADC267QA2)Quality TMS (NADC274SA)Quality TMS (NADC278QA2)Quality TMS (NADC280QA2)Quality TMS (NADC282QA2)Quality TMS (NADC285QA2)Quality TMS (NADC285QA3)Quality TMS (NADC287QA2)Quality TMS (NADC288QA2)Quality TMS (NADC288QW)Quality TMS (NADC302QA2)Quality TMS (NADC302QA3)Quality TMS (NADC307DEV)Quality TMS (NADC307Q6)Quality TMS (NADC307Q7)Quality TMS (NADC307QA2)Quality TMS (NADC307SA)Quality TMS (NADC307STAGE)Quality TMS (NADC309QA4)Quality TMS (NADC309QA5)Quality TMS (NADC309QA6)Quality TMS (NADC309SA)Quality TMS (NADC314QA2)Quality TMS (NADC314QA4)Quality TMS (NADC318QA3)Quality TMS (NADC319QA4)Quality TMS (NADC342QA2)Quality TMS (NADC342QA3)Quality TMS (NADC350QAC)Quality TMS (NADC351QAC)Quality TMS (NADC371QA2)Quality TMS (NADC374QA2)Quality TMS (NADC378QA2)Quality TMS (NADC381QA2)Quality TMS (NADC405QA2)Quality TMS (NADC405QA3)Quality TMS (NADC415QA2)Quality TMS (NADC415QA3)Quality TMS (NADC415QA4)Quality TMS (NADC415QA5)Quality TMS (NADC415QA6)Quality TMS (NADC415QA7)Quality TMS (NAMT022QA)Quality TMS (NADC422QA)Quality TMS (NADC252QA)Quality TMS (NADC309QA)Quality TMS (NADC403QA)Quality TMS (NADC391QA)Quality TMS (NADC397QA)Quality TMS (NADC390QA)Quality TMS (NAMT000QA)Quality TMS (NAMT004QA)Quality TMS (NAMT009QA)Quality TMS (NAMT020QA)Quality TMS (NAMT021QA)Quality TMS (NAMT026QA)Quality TMS (NADC332QA)Quality TMS (NADC274SA)Quality TMS (EUMT003QA)Quality TMS (NAMT026QA)Quality TMS (NAMT018QA)Quality TMS (NAMT028QA)Quality TMS (NADC275QA)Quality TMS (NADC426QA)Quality TMS (NADC435QA)Quality TMS (NADC436QA)Quality TMS (NADC435QA)Quality TMS (NADC437QA)Quality TMS (NAMT029QA)
Timeline · 1 update
  1. investigating Sep 01, 2026, 11:37 PM UTC

    We are currently experiencing impact to QA SSO following maintenance. QA TMS SSO login is likely impacted at this time. We will post updates as we work diligently to resolve any issues.

Read the full incident report →

Minor August 24, 2026

Investigating issues with ITS

Detected by Pingoru
Aug 24, 2026, 01:14 PM UTC
Resolved
Aug 24, 2026, 02:52 PM UTC
Duration
1h 37m
Affected: ITS NxGenITS NxGen (NXGNAWMQ1)ITS NxGen (NXGNAWAZ2)ITS NxGen (NXGBDNAW3)ITS NxGen (NXGDHNAW4)ITS NxGen (NXGNAEHA5)
Timeline · 1 update
  1. investigating Aug 24, 2026, 01:14 PM UTC

    We are aware of an issue impacting transmissions to and from CBP and are actively working toward resolution. We apologize for any inconvenience and will post another update as soon as we learn more.

Read the full incident report →

Major July 23, 2026

Azure Outage Affecting ITS

Detected by Pingoru
Jul 23, 2026, 03:30 PM UTC
Resolved
Jul 23, 2026, 06:43 PM UTC
Duration
3h 13m
Affected: ITS NxGenITS NxGen (NXGNAWMQ1)ITS NxGen (NXGNAWAZ2)
Timeline · 1 update
  1. monitoring Jul 23, 2026, 03:30 PM UTC

    We’re currently monitoring the issue, but appears to be affecting most of the West Coast.

Read the full incident report →

Minor July 8, 2026

Investigating issues with Email Sending Out of TM

Detected by Pingoru
Jul 08, 2026, 02:41 PM UTC
Resolved
Jul 08, 2026, 06:52 PM UTC
Duration
4h 10m
Affected: Shared ServicesShared Services (Email Services)
Timeline · 5 updates
  1. investigating Jul 08, 2026, 02:41 PM UTC

    We’re currently investigating reports of a potential service interruption with Email Sending Out of TM. We apologize for any inconvenience and will post another update as soon as we learn more.

  2. investigating Jul 08, 2026, 03:00 PM UTC

    We have determined there is a large number of rejected emails being processed. This is creating a backlog. We are working on clearing it out. But it will take some time to get caught up./

  3. monitoring Jul 08, 2026, 04:10 PM UTC

    We’re currently monitoring the process. It is going to take some time to get caught up.

  4. monitoring Jul 08, 2026, 05:43 PM UTC

    The queue is continuing to drop, we expect another hour or so to get caught up.

  5. monitoring Jul 08, 2026, 06:34 PM UTC

    The queue is almost cleared, I expect normal function to be happening soon where emails go out in a timely manner.

Read the full incident report →

Minor June 16, 2026

Email Delivery Delays

Detected by Pingoru
Jun 16, 2026, 04:49 PM UTC
Resolved
Jun 16, 2026, 08:35 PM UTC
Duration
3h 46m
Affected: Shared ServicesShared Services (Email Services)
Timeline · 4 updates
  1. investigating Jun 16, 2026, 04:49 PM UTC

    We are investigating reports of email delivery being delayed. We will update once we have more information.

  2. investigating Jun 16, 2026, 05:28 PM UTC

    We are still investigating the delay in sending. We will update once we identify the cause.

  3. monitoring Jun 16, 2026, 06:25 PM UTC

    We are seeing emails being delivered, but the queue has a backlog and it will take some time to catch up.

  4. monitoring Jun 16, 2026, 07:03 PM UTC

    We continue to monitor, the queue is going down and emails are sending. We expect normal functionality to return in next hour or so.

Read the full incident report →