MercuryGate experienced a minor incident on August 24, 2026 affecting ITS NxGen and ITS NxGen (NXGNAWMQ1) and 1 more component, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
ITS NxGenITS NxGen (NXGNAWMQ1)ITS NxGen (NXGNAWAZ2)ITS NxGen (NXGBDNAW3)ITS NxGen (NXGDHNAW4)ITS NxGen (NXGNAEHA5)
Update timeline
- investigating Aug 24, 2026, 01:14 PM UTC
We are aware of an issue impacting transmissions to and from CBP and are actively working toward resolution. We apologize for any inconvenience and will post another update as soon as we learn more.