MercuryGate incident
Investigating issues with Email Sending Out of TM
MercuryGate experienced a minor incident on July 8, 2026 affecting Shared Services and Shared Services (Email Services), lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 02:41 PM UTC
We’re currently investigating reports of a potential service interruption with Email Sending Out of TM. We apologize for any inconvenience and will post another update as soon as we learn more.
- investigating Jul 08, 2026, 03:00 PM UTC
We have determined there is a large number of rejected emails being processed. This is creating a backlog. We are working on clearing it out. But it will take some time to get caught up./
- monitoring Jul 08, 2026, 04:10 PM UTC
We’re currently monitoring the process. It is going to take some time to get caught up.
- monitoring Jul 08, 2026, 05:43 PM UTC
The queue is continuing to drop, we expect another hour or so to get caught up.
- monitoring Jul 08, 2026, 06:34 PM UTC
The queue is almost cleared, I expect normal function to be happening soon where emails go out in a timely manner.