Menlo Security incident
An Issue has been found in South Carolina with the service.
Menlo Security experienced a major incident on October 14, 2026 affecting South Carolina - Web Isolation (South Carolina - Web Isolation), lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 04:11 PM UTC
An issue has been found and is currently under investigation. Users may experience some lag with the service in South Carolina.
- investigating Oct 14, 2026, 04:41 PM UTC
We have identified the cause of the issue and have developed a mitigation, which is currently undergoing validation. Upon successful validation, this will be deployed to South Carolina. Further information will be shared as it becomes available.
- investigating Oct 14, 2026, 05:46 PM UTC
The remediation has been validated and confirmed to be effective. It is being deployed at the moment and we are seeing service recovery as it is rolled out to the South Carolina server fleet.
- investigating Oct 14, 2026, 06:14 PM UTC
We can confirm that impact from this issue has been resolved by the applied fix. The situation is being monitored to ensure continued stability.
- resolved Oct 14, 2026, 06:49 PM UTC
We are pleased to announce that the fix has been successfully deployed. This incident has been resolved. Please contact Support if you have additional questions.