Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown incident
NetDirector outage
Resolved after 2 days 9 hours, on September 25, 2026.
Data has been processing successfully since lunchtime today. Mend has reprocessed all failed messages where possible. Our teams will coordinate with affected customers to ensure any messages that failed between the EHR and NetDirector are reprocessed as quickly as possible.
Update timeline
- investigating Sep 25, 2026, 12:07 PM UTC
NetDirector is currently experiencing an outage that may impact data transmission between Mend and the EHR.
- identified Sep 25, 2026, 01:28 PM UTC
NetDirector has identified the issue and is working on a fix.
- identified Sep 25, 2026, 03:44 PM UTC
NetDirector is beginning to restore services.
- identified Sep 25, 2026, 05:37 PM UTC
NetDirector is still experiencing connectivity issues.
- identified Sep 25, 2026, 05:57 PM UTC
From NetDirector: At this time, the disruption to NetDirector's services continues to remain partially resolved. Full restoration of service is ongoing, and we expect full resolution soon. Service will continue to actively be restored as quickly as possible. We will continue to provide updates as they are available.
- identified Sep 25, 2026, 08:31 PM UTC
NetDirector update: NetDirector continues working hard to restore full functionality to our Healthcare integration environment. Our team continues to make progress towards full restoration.
- identified Sep 26, 2026, 08:28 PM UTC
From NetDirector: NetDirector's healthcare integration continues to undergo extended maintenance. Please be advised, you may see temporary or partial restoration/cessation of functionality during this extended maintenance period. Our current estimates show service will be restored today, 9/26.
- identified Sep 27, 2026, 04:19 PM UTC
From NetDirector: NetDirector has achieved a partial restoration of service, and we are seeing healthcare messages flowing through the majority of our ecosystem. We are continuing to perform extended maintenance to ensure all services are restored to 100% capacity. We are also processing a large backlog of messages. Please be advised, you may see temporary or intermittent delay/inaccessibility of select functionality during this extended maintenance period as we make further progress towards full resolution and queue reprocessing.
- monitoring Sep 27, 2026, 06:07 PM UTC
From NetDIrector: At this time, the full NetDirector healthcare production environment has been restored. We are continuing to perform extended maintenance and enhanced monitoring to ensure all services are functioning as intended. We also continue to process a large backlog of messages. Please be advised, you may see temporary or intermittent delay/inaccessibility of select functionality during this extended maintenance period as we continue to monitor and troubleshoot any additional issues.
- resolved Sep 27, 2026, 09:48 PM UTC
Data has been processing successfully since lunchtime today. Mend has reprocessed all failed messages where possible. Our teams will coordinate with affected customers to ensure any messages that failed between the EHR and NetDirector are reprocessed as quickly as possible.
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