Mend experienced a major incident on July 29, 2026 affecting Source File Matching and Lookup, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Source File Matching and Lookup
Update timeline
- investigating Jul 29, 2026, 10:59 AM UTC
We are currently experiencing a partial outage affecting Index services, which began at 08:49 AM UTC. Our team is actively investigating and working to resolve the issue as quickly as possible. We will post further updates as we make progress.
- resolved Jul 29, 2026, 01:54 PM UTC
Index services are fully operational again