Mend had 15 outages in the last 2 years totaling 91h 2m of downtime — averaging 0.6 incidents per month.
There were 15 Mend outages since July 15, 2024 totaling 91h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
We recently experienced delays on the Mend Developer Platform across GitHub.com, Azure DevOps, and Bitbucket, where scans remained in a pending state longer than expected. This issue has been resolved and scans are processing normally.
We are currently investigating an issue affecting Mend CLI and Unified Agent (UA) scans in the saas.mend.io environment. Scans are failing, surfacing to users as: CLI: "Unexpected error while handling request" Unified Agent: "Failed to send request to WhiteSource server: Unexpected error while handling request"
We are continuing to investigate this issue.
A fix has been implemented and we are currently monitoring the affected environments to confirm full resolution.
This incident has been resolved. SCA scans are functioning normally across all affected environments.
We are currently experiencing a database issue affecting SAST functionality on saas-eu.whitesourcesoftware.com. Impact: SAST scans and related features are temporarily unavailable. Status: The issue has been identified and our infrastructure provider is actively working on a resolution. We will provide updates as the situation progresses. We apologize for the inconvenience and appreciate your patience.
SAST DB is operational and shortly all SAST functionalities should be fully working
We are continuing to monitor for any further issues.
After extended monitoring period we can confirm SAST functionalities are fully restored and functional.
We are currently experiencing a degradation in our Cloud Native Scans service due to Azure region capacity constraints. Some scans may be delayed or fail to complete. We are actively investigating and will provide updates as they become available.
The Azure region capacity constraints affecting the Cloud Native Scans service have been mitigated. Scans are now running normally. However, historical reachability data is currently unavailable while we work to restore it. We apologize for the inconvenience and will post further updates on data availabilit.
We are continuing to work on a fix for this issue.
Our team is continuing to work on restoring historical reachability data, we will post further updates as soon as possible
Restore process is progressing. A further update will be sent once the restoration is completed
Restore process is still in progress. A further update will be sent once the restoration is completed
Recent reachability traces (since January 2026) were restored The rest of the history will be restored continuously until it is completed successfully.
The saas.whitesourcesoftware.com environment experienced failures when attempting to log in via SAML/SSO authentication in the Mend Platform. Affected users received an "Internal Server Error" when attempting to authenticate. The issue was addressed, login functionality has been fully restored as of 21:56 UTC.
We experienced a temporary performance issue that affected container scan processing across all environments. The root cause has been identified and corrective actions have been taken to restore normal service. We apologize for the disruption and appreciate your understanding.
We have identified delays with SCA scanning in saas-eu.whitesourcesoftware.com. Our team is currently investigating and will provide more updates to follow.
The backlog of scans is over but we still experience degraded performance.
The engineering team is working on a fix which should be provided in the following hours.
The scope has been expanded to scan processing in saas.whitesourcesoftware.com. The engineering team is working on a fix which should be provided in the following hours.
The degraded performance issues for both saas.whitesourcesoftware.com and saas-eu.whitesource.com have been resolved.
Dear customers and partners, We experienced a temporary performance issue affecting scan processing and accessing the UI in the saas.whitesourcesoftware.com environment. Kindly note that we have identified the root cause and took action to restore the service. We apologize for this temporary service disruption. Matvey Lisov Technical Support Team Leader Mend.io
We have identified delays with SCA scanning in app-eu.whitesourcesoftware.com. Our team is currently investigating and will provide more updates to follow.
Our team has identified the cause of the delays and are working to resolve it. We appreciate your continued patience and apologize for any inconvenience.
The incident has been resolved.
We have identified a critical issue in SCA scanning in SAAS environment. Our team is currently investigating. More updates to follow.
The issue has been resolved. We are now monitoring the system to ensure stability.
This incident has been resolved.
We are currently experiencing an issue affecting some functionality related to customer onboarding to Developer Platform on EU environment. Our team is actively investigating the matter. We appreciate your patience and will provide updates as they become available
This incident has been resolved.
We are currently investigating scan delays and timeouts during the policy check step of the UA in the app.whiteourcesoftware.com environment.
All scan delays have been resolved in app.whitesourcesoftware.com.
Users may experience slowness in scans, API calls and developer platform.
We are working to resolve the issue.
Issue has been resolved and we are monitoring the system.
This incident has been resolved.
We are currently addressing a database misconfiguration in saas.mend.io that may cause scan failures for some customers in the coming hours. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and are committed to minimizing the impact. We will provide further updates as the situation progresses. Thank you for your patience and understanding.
Issue was resolved - All failed scans are going to reprocessed
Incident was resolved
We are currently experiencing delays in processing scans. Our team is actively working to resolve this issue. Please expect a longer than usual wait time for scan results. We apologize for any inconvenience and appreciate your patience.
Our team has identified the cause of the delay and implemented a fix. We are now monitoring the system closely to ensure that it is performing as expected. We appreciate your continued patience and apologize for any inconvenience.
We are continuing to monitor for any further issues.
This incident has been resolved.