Mend Outage History

There were 3 Mend outages since March 10, 2026 totaling 48h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mend.io

Critical April 1, 2026

SAST scan issues on saas-eu.whitesourcesoftware.com

Detected by Pingoru: Apr 01, 2026, 03:04 AM UTC
Resolved: Apr 01, 2026, 07:42 AM UTC
Duration: 4h 38m

Affected: SAST

Timeline · 4 updates

identified Apr 01, 2026, 03:04 AM UTC

We are currently experiencing a database issue affecting SAST functionality on saas-eu.whitesourcesoftware.com. Impact: SAST scans and related features are temporarily unavailable. Status: The issue has been identified and our infrastructure provider is actively working on a resolution. We will provide updates as the situation progresses. We apologize for the inconvenience and appreciate your patience.
monitoring Apr 01, 2026, 03:19 AM UTC

SAST DB is operational and shortly all SAST functionalities should be fully working
monitoring Apr 01, 2026, 03:20 AM UTC

We are continuing to monitor for any further issues.
resolved Apr 01, 2026, 07:42 AM UTC

After extended monitoring period we can confirm SAST functionalities are fully restored and functional.

Read the full incident report →

Minor March 17, 2026

Cloud Native Scans service degradation

Detected by Pingoru: Mar 17, 2026, 04:00 PM UTC
Resolved: Mar 19, 2026, 11:25 AM UTC
Duration: 1d 19h

Affected: Cloud Native

Timeline · 7 updates

investigating Mar 17, 2026, 11:17 PM UTC

We are currently experiencing a degradation in our Cloud Native Scans service due to Azure region capacity constraints. Some scans may be delayed or fail to complete. We are actively investigating and will provide updates as they become available.
identified Mar 17, 2026, 11:47 PM UTC

The Azure region capacity constraints affecting the Cloud Native Scans service have been mitigated. Scans are now running normally. However, historical reachability data is currently unavailable while we work to restore it. We apologize for the inconvenience and will post further updates on data availabilit.
identified Mar 17, 2026, 11:48 PM UTC

We are continuing to work on a fix for this issue.
identified Mar 18, 2026, 08:24 AM UTC

Our team is continuing to work on restoring historical reachability data, we will post further updates as soon as possible
identified Mar 18, 2026, 12:23 PM UTC

Restore process is progressing. A further update will be sent once the restoration is completed
identified Mar 18, 2026, 05:32 PM UTC

Restore process is still in progress. A further update will be sent once the restoration is completed
resolved Mar 19, 2026, 11:25 AM UTC

Recent reachability traces (since January 2026) were restored The rest of the history will be restored continuously until it is completed successfully.

Read the full incident report →

Notice March 10, 2026

Outage in saas.whitesourcesoftware.com - Login issues

Detected by Pingoru: Mar 10, 2026, 08:00 PM UTC
Resolved: Mar 10, 2026, 08:00 PM UTC
Duration: —

Timeline · 1 update

resolved Mar 10, 2026, 10:17 PM UTC

The saas.whitesourcesoftware.com environment experienced failures when attempting to log in via SAML/SSO authentication in the Mend Platform. Affected users received an "Internal Server Error" when attempting to authenticate. The issue was addressed, login functionality has been fully restored as of 21:56 UTC.

Read the full incident report →

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