Mend incident

SCA Scan Processing Outage in saas.whitesourcesoftware.com

Critical Resolved View vendor source →

Mend experienced a critical incident on September 23, 2026 affecting Scans Processing, lasting 5h 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 09:15 AM UTC
Resolved
Sep 23, 2026, 03:08 PM UTC
Duration
5h 52m
Detected by Pingoru
Sep 23, 2026, 09:15 AM UTC

Affected components

Scans Processing

Update timeline

  1. identified Sep 23, 2026, 09:15 AM UTC

    We are currently fixing issue affecting SCA scan processing for saas.whitesourcesoftware.com. Scans are not being processed at the moment, and results won't be updated in UI

  2. identified Sep 23, 2026, 12:05 PM UTC

    Issue is narrowed down to Reachability scans. Our Engineering team is actively working on solving this problem

  3. resolved Sep 23, 2026, 03:08 PM UTC

    Issue has been resolved and reachability scans are processed successfully