MemberSuite Outage History

MemberSuite had 8 outages in the last 2 years totaling 244h 48m of downtime — averaging 0.3 incidents per month.

There were 8 MemberSuite outages since November 22, 2024 totaling 244h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.membersuite.com

Minor February 4, 2026

Intermittent Latency

Detected by Pingoru: Feb 04, 2026, 09:09 PM UTC
Resolved: Feb 05, 2026, 09:46 PM UTC
Duration: 1d

Affected: Console (UI)Portal (v4)Portal (v5)API v1 (SOAP)API v2 (REST)Public Marketing Website

Timeline · 3 updates

investigating Feb 04, 2026, 09:09 PM UTC

Our team is currently investigating latency issues within MemberSuite. Impacted areas may include, but are not limited to, address validation in the console and portal, console timeouts during advanced searches or mass updates, delays in calculated field updates, and primary membership and flow-down recalculations.
monitoring Feb 05, 2026, 02:48 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 05, 2026, 09:46 PM UTC

This incident has been resolved.

Read the full incident report →

Minor January 13, 2026

MRP Loading and Login Issues

Detected by Pingoru: Jan 13, 2026, 06:13 PM UTC
Resolved: Jan 14, 2026, 03:58 AM UTC
Duration: 9h 44m

Affected: Portal (v5)

Timeline · 5 updates

investigating Jan 13, 2026, 06:13 PM UTC

We are currently investigating MRP page loading and login issues affecting portal users. Our team is actively working to restore full functionality and will continue to post updates to this status page.
identified Jan 13, 2026, 07:11 PM UTC

The issue has been identified, and we are continuing to investigate.
monitoring Jan 13, 2026, 07:37 PM UTC

MRP service has been restored. Application is functioning normally. We will continue to monitor.
monitoring Jan 13, 2026, 07:37 PM UTC

We are continuing to monitor for any further issues.
resolved Jan 14, 2026, 03:58 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Intermittent Issues MemberSuite Console

Detected by Pingoru: Oct 20, 2025, 01:51 PM UTC
Resolved: Oct 20, 2025, 10:27 PM UTC
Duration: 8h 36m

Affected: Console (UI)Portal (v4)API v1 (SOAP)

Timeline · 3 updates

identified Oct 20, 2025, 01:51 PM UTC

Our Team is currently tracking intermittent issues impacting MemberSuite console users. These disruptions are directly linked to the AWS global outage, as a significant portion of our server infrastructure is hosted on AWS platforms. We are continuously monitoring the situation and will provide updates once the issue has been fully resolved.
monitoring Oct 20, 2025, 08:58 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 20, 2025, 10:27 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 5, 2025

Flow Down Delayed

Detected by Pingoru: Sep 05, 2025, 06:21 PM UTC
Resolved: Sep 08, 2025, 05:26 PM UTC
Duration: 2d 23h

Affected: Console (UI)

Timeline · 2 updates

identified Sep 05, 2025, 06:21 PM UTC

We are currently looking into an issue with flow down membership updates being delayed.
resolved Sep 08, 2025, 05:26 PM UTC

The delayed jobs have been processed and are operating normally.

Read the full incident report →

Notice July 24, 2025

Audit Logs are not visible

Detected by Pingoru: Jul 24, 2025, 06:29 PM UTC
Resolved: Jul 24, 2025, 09:56 PM UTC
Duration: 3h 26m

Affected: Console (UI)

Timeline · 2 updates

investigating Jul 24, 2025, 06:29 PM UTC

We are currently investigating an issue of missing audit logs in the console.
resolved Jul 24, 2025, 09:56 PM UTC

We have been able to address the issue and the missing audit logs are now accessible again.

Read the full incident report →

Minor June 9, 2025

Issues Processing Orders

Detected by Pingoru: Jun 09, 2025, 01:53 PM UTC
Resolved: Jun 09, 2025, 05:59 PM UTC
Duration: 4h 6m

Affected: Console (UI)

Timeline · 2 updates

identified Jun 09, 2025, 01:53 PM UTC

We are currently implementing a solution to the issue that is preventing console users from processing orders in the console until after a hard refresh of the page is completed.
resolved Jun 09, 2025, 05:59 PM UTC

This incident has been resolved.

Read the full incident report →

Notice February 25, 2025

The MemberSuite Console is experience inconsistent 503 errors

Detected by Pingoru: Feb 25, 2025, 05:09 PM UTC
Resolved: Feb 25, 2025, 10:27 PM UTC
Duration: 5h 17m

Affected: Console (UI)API v1 (SOAP)

Timeline · 3 updates

investigating Feb 25, 2025, 05:09 PM UTC

We are troubleshooting the issue
monitoring Feb 25, 2025, 06:08 PM UTC

The issue appears to have been related to load on our servers, which has subsided. We continue to monitor the situation and investigate what caused the spike in traffic.
resolved Feb 25, 2025, 10:27 PM UTC

The performance issues we experienced earlier today have been resolved.

Read the full incident report →

Major November 22, 2024

Primary membership information blank

Detected by Pingoru: Nov 22, 2024, 03:50 PM UTC
Resolved: Nov 27, 2024, 01:45 PM UTC
Duration: 4d 21h

Affected: Console (UI)Portal (v4)Portal (v5)API v1 (SOAP)API v2 (REST)

Timeline · 4 updates

identified Nov 22, 2024, 03:50 PM UTC

We are aware of an issue with primary memberships not displaying properly and are actively working to resolve the issue.
identified Nov 22, 2024, 05:28 PM UTC

The issue has been identified, and primary membership information is in process of coming back online.
monitoring Nov 22, 2024, 06:41 PM UTC

Primary membership information is now available and we are currently monitoring the situation. Customers should contact support if any primary membership information appears to be missing.
resolved Nov 27, 2024, 01:45 PM UTC

This incident has been resolved.

Read the full incident report →