Resolved after 8 hours 36 minutes, affecting Console (UI) and Portal (v4) and 1 more, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Console (UI)Portal (v4)API v1 (SOAP)
Update timeline
- identified Oct 20, 2025, 01:51 PM UTC
Our Team is currently tracking intermittent issues impacting MemberSuite console users. These disruptions are directly linked to the AWS global outage, as a significant portion of our server infrastructure is hosted on AWS platforms. We are continuously monitoring the situation and will provide updates once the issue has been fully resolved.
- monitoring Oct 20, 2025, 08:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 10:27 PM UTC
This incident has been resolved.
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