MemberSuite experienced a minor incident on February 4, 2026 affecting Console (UI) and Portal (v4) and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Console (UI)Portal (v4)Portal (v5)API v1 (SOAP)API v2 (REST)Public Marketing Website
Update timeline
- investigating Feb 04, 2026, 09:09 PM UTC
Our team is currently investigating latency issues within MemberSuite. Impacted areas may include, but are not limited to, address validation in the console and portal, console timeouts during advanced searches or mass updates, delays in calculated field updates, and primary membership and flow-down recalculations.
- monitoring Feb 05, 2026, 02:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2026, 09:46 PM UTC
This incident has been resolved.