MemberSuite experienced a major incident on November 22, 2024 affecting Console (UI) and Portal (v4) and 1 more component, lasting 4d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Console (UI)Portal (v4)Portal (v5)API v1 (SOAP)API v2 (REST)
Update timeline
- identified Nov 22, 2024, 03:50 PM UTC
We are aware of an issue with primary memberships not displaying properly and are actively working to resolve the issue.
- identified Nov 22, 2024, 05:28 PM UTC
The issue has been identified, and primary membership information is in process of coming back online.
- monitoring Nov 22, 2024, 06:41 PM UTC
Primary membership information is now available and we are currently monitoring the situation. Customers should contact support if any primary membership information appears to be missing.
- resolved Nov 27, 2024, 01:45 PM UTC
This incident has been resolved.