MemberSuite incident

The MemberSuite Console is experience inconsistent 503 errors

Notice Resolved View vendor source →

MemberSuite experienced a notice incident on February 25, 2025 affecting Console (UI) and API v1 (SOAP), lasting 5h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2025, 05:09 PM UTC
Resolved
Feb 25, 2025, 10:27 PM UTC
Duration
5h 17m
Detected by Pingoru
Feb 25, 2025, 05:09 PM UTC

Affected components

Console (UI)API v1 (SOAP)

Update timeline

  1. investigating Feb 25, 2025, 05:09 PM UTC

    We are troubleshooting the issue

  2. monitoring Feb 25, 2025, 06:08 PM UTC

    The issue appears to have been related to load on our servers, which has subsided. We continue to monitor the situation and investigate what caused the spike in traffic.

  3. resolved Feb 25, 2025, 10:27 PM UTC

    The performance issues we experienced earlier today have been resolved.