MemberSuite experienced a minor incident on January 13, 2026 affecting Portal (v5), lasting 9h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Portal (v5)
Update timeline
- investigating Jan 13, 2026, 06:13 PM UTC
We are currently investigating MRP page loading and login issues affecting portal users. Our team is actively working to restore full functionality and will continue to post updates to this status page.
- identified Jan 13, 2026, 07:11 PM UTC
The issue has been identified, and we are continuing to investigate.
- monitoring Jan 13, 2026, 07:37 PM UTC
MRP service has been restored. Application is functioning normally. We will continue to monitor.
- monitoring Jan 13, 2026, 07:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 14, 2026, 03:58 AM UTC
This incident has been resolved.