Melo Technology incident

Lines Unregistered

Resolved after 54 minutes, affecting SIP Registration, on April 3, 2024.

resolved Apr 03, 2024, 04:39 PM UTC

The issue with device registration has been revolved. We will be performing a maintenance this evening.

Started
Apr 03, 2024, 03:45 PM UTC
Resolved
Apr 03, 2024, 04:39 PM UTC
Duration
54m
Detected by Pingoru
Apr 03, 2024, 03:45 PM UTC

Affected components

SIP Registration

Update timeline

  1. investigating Apr 03, 2024, 03:45 PM UTC

    We are actively investigating reports of phone lines unregistering randomly.

  2. monitoring Apr 03, 2024, 03:50 PM UTC

    It appears the line registration issue has subsided. We are continuing to monitor the situation to identify the root cause. This ticket will remain open for the time being.

  3. resolved Apr 03, 2024, 04:39 PM UTC

    The issue with device registration has been revolved. We will be performing a maintenance this evening.

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